Essential information

Key stage: 
Post-16
Location: 
National Maritime Museum, Queen's House
School subject: 
Leisure & tourism

The National Maritime Museum (NMM) is the largest maritime museum in the world and is rated in the top ten of places to visit in the UK's Association of Leading Visitor Attractions.

The NMM as a museum, tourist attraction and leisure facility

The National Maritime Museum (NMM) is the largest maritime museum in the world and is rated in the top ten of places to visit in the UK's Association of Leading Visitor Attractions.

As an important tourist attraction, leisure facility and heritage organization, the NMM mission is:

… to illustrate for everyone the importance of the sea, ships, time and the stars, and their relationship with people

Excellent customer service is part of the Museum's responsibilities, objectives and values. Download our mission statement below to see how. 

As a publicly-funded museum, it provides an important public service in collecting, preserving and displaying artefacts and manuscripts describing Britain's seafaring past and traditions. These are used for education, recreational viewing and personal research.

The basic customer service the NMM provides is access for everyone to its historical buildings and collections.

During 2008-09, the NMM recorded 2.07 million visitors through its three sites: the National Maritime Museum, the Queen's House and the Royal Observatory, Greenwich.

Definition of a museum:

Museums enable people to explore collections for inspiration, learning and enjoyment. They are institutions that collect, safeguard and make accessible artefacts and specimens, which they hold in trust for society. Museums Association 

Note – putting 'people' at the start of the definition shows the importance of customers to everything a museum does. 

Download resource: