Leisure, travel & tourism
Customer service
- Museum, tourist attraction and leisure facility
- Customer service at the Museum
- First impressions count
- Examples of customer service at the NMM
- Why excellent customer service matters
- Defining customers
- Dealing with customers
- Selling skills
- Personal presentation
- Customer service situations
- Handling complaints
- Assessing quality & effectiveness
Study units
Customer service
Customer service at the National Maritime Museum
This unit sets out why excellent customer service is essential to business and how we go about providing this to all our customers at the National Maritime Museum.
The Museum is used as a case study throughout and all the key points are illustrated using real-life examples and situations.
You will find details of how the Museum works behind-the-scenes through its system of policies and procedures. There are also detailed examples of what customers do see, such as our posters and promotions.
Use the menu on the left to browse this section.