Dealing with customers

Visitor being greeted at the Museum entrance ©National Maritime Museum, Greenwich, London The National Maritime Museum deals engages with its visitors in a variety of ways:

• Face-to-face contact
• Through talks, presentations and guiding services
• On the telephone
• In writing, through letters, reports and other forms of written communication
• Online, via e-mail enquiries, the online shop, E-Library and online booking for exhibitions, events and lectures

Welcome to the National Maritime Museum!

On arrival, there is usually a friendly Gallery Assistant who greets visitors and finds out if they have a special interest or need.

The visitor can collect a free floor plan and a list of special events for the day from the visitor desk.

Dealing with customers can be by telephone, face-to-face at the information desks or by providing a range of written and online materials .

You can see lots more examples in our 'Providing for customers' and 'Handling complaints' sections in this resource.