Leisure, travel & tourism
Customer service
- Museum, tourist attraction and leisure facility
- Customer service at the Museum
- First impressions count
- Examples of customer service at the NMM
- Why excellent customer service matters
- Defining customers
- Dealing with customers
- Selling skills
- Personal presentation
- Customer service situations
- Handling complaints
- Assessing quality & effectiveness
Study units
Personal presentation
Personal presentation
The Maritime Museum expects staff to create a positive atmosphere and deal with customers appropriately.
This involves:
- Wearing appropriate clothing
- Paying attention to personal hygiene
- Promoting good working relationships and generally having a positive attitude.
All of these things are particularly important for front-of-house staff, people who deal directly with the visiting public such as the Museum's Gallery Assistants.
Along with a friendly face and welcoming body language, our Gallery Assistant uniform is smart and professional. The aim is to avoid giving the impression of being an unapproachable gallery warden or security guard.
Appropriate clothing is important for all staff. Gallery Assistants wear a uniform, professional staff wear business dress and technical and manual workers wear protective clothing.
More information
Download the Museum's Uniform Code of Practice (Word, 22KB): part of the NMM staff handbook given to all staff when they start work.
Download the Museum's Smoking Policy (Word, 21KB): part of the NMM staff handbook given to all staff when they start work.

