FAQs

Here's a useful list of common FAQs about the Royal Museums Greenwich venues - including site-specific information on toilet facilities and finding lost property.

National Maritime Museum

Is the National Maritime Museum free?

The National Maritime Museum is free to visit (except for special exhibitions) as is the Astronomy Centre behind the Royal Observatory. You will need to buy tickets to visit the Royal Observatory, The Planetarium and Cutty Sark.

See tickets & prices

Where are the toilets in the Museum?

Toilets are located by both entrances in the Sammy Ofer Wing and the Stanhope Entrance. There are also toilets on the first floor through the Baltic Glass display.

Download our floorplans

Where do I hand in/ enquire about lost property?

Please go to the information desk in the Sammy Ofer Wing on the ground floor of the National Maritime museum. If you are retrieving an item you may be asked to fill in your details on our Lost Property forms.

Where are the cafes in the Museum?

We have two – the Neptune cafe on the First Floor by the Great Map and the Museum Café in the Sammy Ofer Wing next to the park side entrance. We also have a restaurant called the Brasserie on the First floor of the Sammy Ofer Wing.

Find out about all our cafes and restaurants

What is there for children to do in the National Maritime Museum?

We have two children’s galleries, one suitable for 0-7, the other for 6-14. They are on the Ground Floor and the Second Floor respectively. We also have the Great Map on the First Floor where children can play ‘The Great Explorer’ game on our interactive tablets. On Tuesdays we also have Play Tuesdays for toddlers and on weekends we have free activities for children, whether it’s meeting a real-life pirate or making their own telescope!

Search all events in our See & Do section

Do you provide tours of the Museum?

We have a team of dedicated volunteers and Visitor Assistants who conduct various tours and talks. These are all subject to availability and cannot be specially booked. Please call or look on the information boards at the front of the Museum for more details.

More about our guided tours

Where is Nelson’s Trafalgar coat?

It is in the ‘Nelson, Navy, Nation’ gallery on the second floor of the National Maritime museum. Don’t forget to explore the rest of the gallery too!

More about Nelson's coat

Is the gold barge on the ground floor the same one the Queen uses?

No, this barge belonged to Prince Frederick and was made in 1731. The current Royal barge is called Gloriana and was created especially for the Queen’s Diamond Jubilee.

More about Prince Frederick's barge

Royal Observatory

Is the Royal Observatory free?

The Astronomy Centre behind the Royal Observatory if free, however you will need to buy tickets to visit the Royal Observatory and The Planetarium.

See tickets & prices

Where are the toilets in the Royal Observatory?

The Observatory is split into two sites, the Historic Royal Observatory on the North site and the Astronomy Centre and Planetarium on the South site. The toilets inside the Historic Observatory will require you to buy a ticket to enter the site and they are down the stairs in front of Flamsteed House. (Level access facilities are also available for disabled visitors.) The Astronomy Centre toilets are free and are located next to the shop on the Lower Ground Level. Please note that 16.30 is last admission time for this site, including the toilets.

Download our floorplans

Where do I hand in/ enquire about lost property at the Royal Observatory?

Any found items or enquiries can be directed to one of our visitor assistants.

Where is the Meridian Line?

It is inside the Royal Observatory which is located in Greenwich Park. You will need to buy a ticket to enter but you will learn all about the fascinating history of British astronomy. Be warned - there is a steep hill up to the Observatory.

How to get there

More about the Meridian Line

Can I look through a telescope at the Royal Observatory?

We do not offer viewings during the day but you can book a night-time viewing through our Great Equatorial Telescope for our Evening with the Stars events. For children there is an interactive telescope in the Astronomy Centre.

Find events

Why does the Time Ball drop at 1pm and not noon?

The Astronomers were busy measuring the position of the sun at noon to help with their calculations. At 1pm they were free to operate the Time ball.

More about the Time Ball

Why is there a big green laser coming from the Observatory?

Don’t worry; we’re not shooting down aliens! The laser marks the Prime Meridian line for roughly 10-15 miles (weather depending). It was built to commemorate the millennium.

Queen’s House

Where are the toilets located in the Queen’s House?

In the Undercroft, just past the admissions desk. These facilities are free to visitors.

Download our floorplans

Where do I hand in/ enquire about lost property in the Queen’s House?

Any found items or enquiries can be directed to one of our visitor assistants.

What Queen lived in the Queen’s House?

The House was built for Queen Anne of Denmark, wife of James I. She unfortunately died before she could enjoy it. Queen Henrietta Maria, wife of Charles I also used it as a royal residence both before and after the Civil War.

Find out more about Queen's House

Cutty Sark

Where are the toilets in the Cutty Sark?

Next to the Sammy Ofer Gallery underneath the ship. They are right by the Even Keel café.

Download our floorplans

Where do I hand in/ enquire about lost property at the Cutty Sark?

Lost property enquires and found items are at Cutty Sark admissions desk.

Is there a café at Cutty Sark?

Yes, the Even Keel café. It is located underneath the ship next to the Sammy Ofer Gallery.

What is the historical importance of the Cutty Sark and why should I visit?

The Cutty Sark is the last surviving tea clipper, built to transport tea from China to England. She is the only one of her kind and represents the epitome of the great age of sailing. Visitors are given the chance not only to come aboard this vessel to learn about life at sea but also to have the once-in-a-lifetime experience of walking underneath the hull of a 936 ton ship. It is not to be missed!

More about Cutty Sark

Travel

How do I get to the O2 from the National Maritime Museum?

The quickest way is to take a bus (188, 129) to North Greenwich from the Romney Road bus stop (opposite the museum). You can also walk (It’s about 45-60 mins) if you follow the river.

How do I get to Central London from Greenwich?

The quickest way is to take the DLR from the Cutty Sark to Canary Wharf or Bank and change for the Underground. You can take the bus if you would like a scenic route and have the time (1+ hour) - the 188 goes through Waterloo to Russell Square. 

If your question is not answered above you can contact us