What are our priorities and how are we doing

  • Strategic plans
  • Divisional Business Plans
  • Corporate reviews
  • Service standards
  • Visitor figures and audience research

Publication: Corporate Plan 2009-14
Description: This publication gives shape to the Museum’s aspirations (its primary aims) and describes the methods (strategies) of achieving these aims.
Posting date: October 2010
Availability: Online

Publication: Divisional Business Plans 2013–14
Description: The Divisional Business Plans describe the activities and outputs of each of the Museum's seven divisions in meeting its Corporate Plan and performance objectives in the coming financial year 
Posting date: June 2013
Availability: Not available online
By post: On request to Museum Secretary Charges apply

Publication: Corporate Review 2009-10
Description: The Museum's Corporate Review of its achievements and performance in 2009–10
Posting date: October 2010
Availability: Online

Publication: Complaints procedure
Description: This sets out the Museum's procedures for complaints handling
Posting date: November 2002
Availability: Online: Word PDF
To view: In Museum Library
By post: On request to Museum Secretary
Charges apply

Publication: Performance against targets 2012–13
Quarter 4 (January–March 2013)
Description:
This document describes the Museum’s quarterly performance against its Funding Agreement performance indicators.
Posting date: July 2013
Availability: Online: Word
To view: In Museum Library
By post: On request to Museum Secretary Charges apply

Publication: Performance against targets 2012–13
Quarter 3 (October–December 2012)
Description:
This document describes the Museum’s quarterly performance against its Funding Agreement performance indicators.
Posting date: March 2013
Availability:
Online: Word
To view: In Museum Library
By post: On request to Museum Secretary Charges apply

Publication: Performance against targets 2012–13
Quarter 2 (July–September 2013)
Description:
This document describes the Museum’s quarterly performance against its Funding Agreement performance indicators.
Posting date: March 2013
Availability: Online: Word
To view: In Museum Library
By post: On request to Museum Secretary Charges apply

Publication: Performance against targets 2012–13
Quarter 1 (April–June 2012)
Description:
This document describes the Museum’s quarterly performance against its Funding Agreement performance indicators.
Posting date: March 2013
Availability: Online: Word
To view: In Museum Library
By post: On request to Museum Secretary Charges apply

Publication: Performance against targets 2011–12
Quarter 4 (January–March 2012)
Description:
This document describes the Museum’s quarterly performance against key performance indicators.
Posting date: August 2012
Availability: Online: Word
To view: In Museum Library
By post: On request to Museum Secretary Charges apply

Publication: Performance against targets 2011–12
Quarter 3 (October–December 2011)
Description:
This document describes the Museum’s quarterly performance against key performance indicators.
Posting date: August 2012
Availability: Online: Word
To view: In Museum Library
By post: On request to Museum Secretary Charges apply

Publication: Performance against targets 2011–12
Quarter 2 (July–September 2011)
Description:
This document describes the Museum’s quarterly performance against key performance indicators.
Posting date: February 2012
Availability: Online: Pdf
To view: In Museum Library
By post: On request to Museum Secretary Charges apply

Publication: Performance against targets 2011–12
Quarter 1 (April–June 2011)
Description:
This document describes the Museum’s quarterly performance against key performance indicators.
Posting date: February 2012
Availability: Online: Pdf
To view: In Museum Library
By post: On request to Museum Secretary Charges apply

Publication: Performance against targets 2010–11
Quarter 4 (January–March 2011)
Description:
This document describes the Museum’s quarterly performance against key performance indicators.
Posting date: June 2011
Availability: Online: Pdf
To view: In Museum Library
By post: On request to Museum Secretary Charges apply

Publication: Performance against targets 2010–11
Quarter 3 (October–December 2010)
Description:
This document describes the Museum’s quarterly performance against key performance indicators.
Posting date: April 2011
Availability: Online: Pdf
To view: In Museum Library
By post: On request to Museum Secretary Charges apply

Publication: Performance against targets 2010–11
Quarter 2 (July–September 2010)
Description:
This document describes the Museum’s quarterly performance against key performance indicators.
Posting date: January 2011
Availability: Online: Pdf
To view: In Museum Library
By post: On request to Museum Secretary Charges apply

Publication: Performance against targets 2010–11
Quarter 1 (April–June 2010)
Description:
This document describes the Museum’s quarterly performance against key performance indicators.
Posting date: October 2010
Availability: Online: Pdf
To view: In Museum Library
By post: On request to Museum Secretary Charges apply