Facilities & access at the Queen's House

Cloakrooms & baggage check at our museums

A cloakroom is provided on the ground floor of the National Maritime Museum. 

This facility is located to the right of the ticket desk in the Sammy Ofer wing facing Greenwich Park. Visitors can leave coats, suitcases, rucksacks and bags and there is a fee of £1 per item.

There are no cloakroom facilities at the Royal Observatory or Cutty Sark.

Family membership

Royal Museums Greenwich Members get free entry to all our ticketed areas and exhibitions as well as to Peter Harrison Planetarium shows, plus discounts in our shops and cafés.  

Family facilities at our museums

Royal Observatory, Peter Harrison Planetarium, Cutty Sark, National Maritime Museum and the Queen’s House welcome visitors of all ages, and offer plenty of activities for children, many of them free.

Toilets and baby change at our museums

All the toilet and baby change facilities at our museums are wheelchair accessible.

Wheelchair access at the Queen's House

All floors of the Queen's House have lift access.

Please note that if you are visiting the Queen’s House with a mobility scooter you may need to seek assistance from staff. This is because some models of scooter do not fit in the lift and ramps will be required if visiting the Great Hall and the Orangery. Ask at the information desk upon arrival.

Toilets and baby change at the Queen’s House

Toilets, baby change facilities and an accessible toilet are located in the undercroft at the base of the Tulip staircase. For level access please use the entrance to the house at the base of the external horseshoe stairs.

Accessible events at our museums

Join in with an exciting programme of accessible events across all our museums which run throughout the year. 

Search our Events and exhibitions section for further information.

Access and facilities at our museums for visitors with disabilities

Our Visitor Assistants are trained in disability awareness, so please ask a member of staff for any assistance you may need during your visit.

All cafés and gift shops across the Royal Museums Greenwich sites are wheelchair-accessible and all our museums have accessible toilets. Guide dogs, hearing dogs and assistance dogs are welcome across all our sites.

Wheelchairs can be borrowed from museum information desks on the day of your visit, but we recommend booking these in advance due to limited availability by emailing bookings@rmg.co.uk

Museum facilities for people with hearing impairment

All our Visitor Assistants are trained in disability awareness and we have an ongoing programme of D/deaf awareness and communication training.

British Sign Language (BSL)

A number of our Visitor Assistants are trained to British Sign Language Level 1 standard. British Sign Language supported and subtitled film and touchscreens are available at selected points within the permanent galleries across all our sites.

Pre-booked groups visiting the Planetarium, accompanied by a British Sign Language interpreter, can request a low level spotlight during the screening to allow for interpretation. Please contact our Bookings team for further information:

Email: bookings@rmg.co.uk

Tel: +44 (0)20 8312 6608

Hearing loops

Hearing loops are fitted at all site information desks and at key locations across the sites. Unfortunately, it has not been possible to install a loop system inside Cutty Sark due to interference caused by the original wrought iron structure, but subtitles are included in all films with audio soundtrack. Hearing dogs and assistance dogs are welcome across all sites.

Museum facilities for visitors with vision impairment

Our Visitor Assistants are trained in disability awareness, and a number of our staff are trained to give pre-booked audio described tours at our museums.

Guides

Guide dogs and assistance dogs are welcome across all sites. Please contact the Bookings team for more information.

Email: bookings@rmg.co.uk

Tel: +44 (0)20 8312 6608

Tactility 

It is possible to touch objects from all Royal Greenwich Museum sites, except the Queen’s House. While at the Royal Observatory, don’t miss the chance to touch a 4.5 billion-year-old meteorite in the reception area of the Astronomy Centre, and the 32-inch astronomical quadrant in the Octagon Room of Flamsteed House.

Tactile exhibits at Cutty Sark have braille and embossed labels, and braille and large print guides are available from the admissions desk.

Large print guides

Large print guides are available for visiting Cutty Sark and temporary exhibitions at the National Maritime Museum, the Queen’s House and the Royal Observatory.

Download the Cutty Sark large print guide

Braille guide

A braille guide to Cutty Sark is available to download prior to visits.

Download the Cutty Sark braille guide

Audio guides

Audio guides are available for special exhibitions at the National Maritime Museum and the Queen’s House. 

Audio guides for the historical part of the Royal Observatory are available free for ticket holders. In addition, most of the interactive exhibits in the Astronomy Centre and Altazimuth Pavilion have audio interpretation. 

There are currently no audio guides available for Cutty Sark, but there are a number of audio exhibits on board the ship.

For more information please contact us.

Email: access@rmg.co.uk

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