Purpose of Role:
The Cutty Sark team are looking for volunteers to enhance the visitor welcome and experience. Your role will be varied, and you’ll assist the Visitor Services team in providing outstanding customer service, making visitors feel welcome when they come on board the ship and ensuring every visit is friendly, exciting and safe.

You will be offered training and will gain experience in customer service. You will also have access to discounts in our shop and cafe, and be able to include experience gained at the Cutty Sark on your C.V.

Responsible to: Visitor Services Manager

Key responsibilites

• Pro-actively promote the Cutty Sark’s offer to visitors, ensuring that everyone receives the warmest welcome and exemplary service
• Maintain a strong team atmosphere, by injecting enthusiasm and promoting a harmonious friendly climate
• Ensure the cleanliness and good presentation of the ship
• On rotation, assist the in-house team in the ship’s shop, at the entrance desk, as a meet and greeter and patrolling the decks
• Assist with the logging and welcoming of tour groups and educational groups
• Set up areas of the ship for functions, events, workshops and seminars and return after return to their usual format after the completion of the event.
• Portering of goods, materials and furniture within the ship as required
• Assist in the evacuation of the ship in the event of a fire, security alert or other emergency, in accordance with our current emergency procedures
• Patrol the ship as required, monitoring the safety and security of visitors, exhibits and the ship

What we're looking for in our volunteers

• Enthusiasm for learning about Cutty Sark’s history and stories
• Excellent communication skills
• Reliability and good time-keeping skills
• Demonstrate a commitment to deliver excellent customer service - training will be provided
• Have a flexible approach to working as part of a team
• Be able to remain mobile and stand for up to 2 hours at a time; some of your volunteering will be based outdoors

What's in it for you?

• The opportunity to develop your knowledge of Cutty Sark
• Experience of working in a busy heritage attraction
• Experience of working with the general public, families and young people
• Experience of working as part of a team
• Development of customer service and organisational skills
• Development of communication skills

Time Commitment

Volunteers will be needed for all activities, with typical hours from 10am-4pm. Volunteers generally volunteer for 1 day per week, or per fortnight. We ask for a 3 month commitment in the first instance

Travel will be reimbursed up to a limit of £10 per return journey.

How to apply

Send your application to Royal Museums Greenwich.  Forward a covering letter and CV, together with the Equal Opportunities Monitoring Form found on the Royal Museums Greenwich website, to volunteer@rmg.co.uk.   There is no need to complete an application form
Or post your application to: Helen Webb, Volunteer Manager, Royal Museums Greenwich, Park Row, Greenwich, London, SE10 9NF
If you have any questions about this role phone 020 8312 6543