Royal Museums Greenwich is an internationally renowned Museum with people coming from all over the world to visit the site to see Nelson’s uniform, to walk up the Tulip Staircase, and to stand on the Meridian.

We are looking for volunteers to enhance the visitor welcome. Your role will be varied; one day you might be in the town centre welcoming people to Greenwich from the river boats. Another day you might be in one of the galleries helping visitors make the most of their visit. You could be in the Queen’s House telling people how Henry 8th stored his dogs over the river so their noise wouldn’t bother him, or in the Interactive Lounge in the new Sammy Ofer Wing explaining how to use the new state of the art equipment.

You need to be approachable and friendly, and willing to volunteer for one full day a week. You will be offered the Welcome Host qualification and you will gain excellent experience in customer service. You will also have access to discounts in our shops and restaurants, and be able to include the experience gained at Royal Museums Greenwich on your C.V.

Reporting to:  Visitor Experience Manager

Key responsibilities:
• To offer a warm and informed welcome to visitors to help them get the most out of their visit
• Answer any queries about what events or services the Museum can offer
• Pro-actively promote the Museum’s offer to visitors
• Distribute basic literature and pamphlets to visitors
• Keep up-to-date with the Museum’s daily and seasonal events
• Help visitors find their way around our fantastic new wing
• Assist with the daily visitor care routines including health and safety routines and emergency evacuations as required

Skills and Experience:
• Possess excellent interpersonal and communication skills
• Demonstrate a commitment to deliver excellent customer service - training will be provided
• Have a flexible approach to working as part of a team; you will volunteer in different places around the Museum and your breaks will be taken according to a daily roster
• Be able to remain mobile and stand for up to 2 hours at a time; some of your volunteering will be based outdoors
• Be reliable, responsible and trustworthy

Time Commitment:
One day per week for an initial period of 3 months. The day runs from 09.30 to 17.15 (approx.)

Travel will be reimbursed up to a limit of £10 per return journey, and we offer discounts in our shops and cafes.

Application
To apply please forward a covering letter and CV, together with our Equal Opportunities Monitoring Form found on the website, to volunteer@rmg.co.uk.
If you are sending a CV there is no need to complete an application form as well.

Emailed applications are preferred.    Alternatively apply by post to:

Helen Webb, Volunteer Manager
Royal Museums Greenwich
Park Row, Greenwich
London, SE10 9NF 

If you have any questions about this role phone 020 8312 6543