Mobility information

Guide and assistance dogs

Guide dogs, hearing dogs and assistance dogs are welcome across all our sites. Our Visitor Assistants are trained in disability awareness; please ask a member of staff for any assistance you may need during your visit.

All sites have accessible toilets and wheelchairs can be borrowed from the information desk on the day of your visit (pre-booking is recommended). These must remain on site and be returned to the original collection point at the end of your visit.

National Maritime Museum galleries and the Queen's House

The main Museum (the National Maritime Museum) and the Queen’s House are located close together with good paths between them. All floors of the Museum and the Queen’s House have good lift access.
*The Queen's House lift will be closed for refurbishment from 17 November to 19 December 2014.

Please note that due to the historic nature of the Queen’s House, visitors using mobility scooters may need to seek assistance from staff. Ask at the Museum information desk upon arrival.

Our visitor map marks lift locations and is available on-site or to download.

Cutty Sark

For safety reasons, wheelchair spaces for Cutty Sark are limited to three visitors at any one time.

The original ship structure restricts the size of the lift on board, therefore mobility scooters cannot be accommodated on Cutty Sark. Manual wheelchairs and most powered wheelchairs can access the ship: please note that the lift dimensions are 1100mm wide x 1480mm deep. Manual wheelchairs can be pre-booked before your visit.

The Master’s Saloon, cabins and anchor deck are not wheelchair accessible, but virtual access is provided to these spaces. Lifts offer access to all other areas of the ship, including the Main Deck as well as the Sammy Ofer Gallery beneath the ship.

Please also be aware there are steps and gradients in Cutty Sark Gardens on the approach to the ship. There is a step-free route from King William Walk and Greenwich Pier.

Royal Observatory and the Planetarium

The Royal Observatory and Planetarium are at the top of the hill in Greenwich Park. There is a signposted, wheelchair-accessible route between the National Maritime Museum and the Royal Observatory, but please note that it is an uphill route.

Alternatively, paid, public car parking is available on Blackheath Avenue, outside the Observatory, with three spaces designated for disabled visitors. Please see Planning your visit and travel for further information.

The Observatory

Having passed through the gates you enter the Meridian Garden. If you take the path to the right, a ramp provides access to the Meridian Admissions Desk, which leads to the Astronomer’s Garden, Meridian Courtyard and Meridian Line; Meridian Observatory and Flamsteed House. The left-hand path leads to the Astronomy Centre and the Planetarium. Both routes are fully accessible.

The older Royal Observatory buildings to the north of the site have restricted access: Flamsteed House apartments are not recommended for wheelchair-users due to the narrow interior; and the Octagon Room is only accessible via a staircase, as is the Great Equatorial Telescope.

Access to the Time Galleries in Flamsteed House is by an external lift in the Astronomer’s Garden. You will need to press the bell by the doors for access.

The Planetarium

The Astronomy Centre galleries and the Planetarium are fully accessible via a lift.

Mobility scooters may be too large for lift access and visitors are requested to approach a member of staff on duty for assistance. Wheelchair spaces at the Planetarium are limited and pre-booking is recommended.

Cafés and gift shops

All cafés and gift shops across the Royal Museums Greenwich sites are wheelchair-accessible.

Museum Café

The Museum Café in the Sammy Ofer Wing is on the ground floor of the National Maritime Museum, overlooking Greenwich Park. It provides drinks, sandwiches and snacks and has both indoor and outdoor seating.

The Brasserie

This restaurant is situated above the Museum Café. It can be reached via sloped access from Greenwich Park or a lift from the Sammy Ofer Wing, located next to the Café and visitor information desk. The restaurant offers contemporary British cuisine with locally sourced ingredients and offers superb views over Greenwich Park.

Paul Café

Located on the Upper Deck in the main Museum (National Maritime Museum) galleries, Paul Café provides drinks, sandwiches and snacks. The café is easily reached via a lift from the Stanhope Entrance.

Even Keel Café

Situated directly beneath Cutty Sark, the café offers hot meals, warming soups and deli sandwiches, all freshly prepared on site.

The Astronomy Café

Adjacent to the Planetarium in the Astronomy Centre at the Royal Observatory, the Café includes the Gagarin Terrace with wide views over Greenwich Park. The café can be reached by lift, and serves hot and cold drinks and snacks.

Gift shops

The National Maritime Museum shop is on the ground floor and is easily accessible.

During special exhibitions in the Sammy Ofer Wing, a shop is open, stocking a range of items relevant to the exhibition. This can be easily reached using a lift located at the Sammy Ofer Wing entrance.

The Meridian shop at the Royal Observatory is located on the ground floor of the Meridian Observatory, just inside the three arches entrance to the Royal Observatory site.

The Astronomy Centre gift shop can be reached by a lift to courtyard level and is adjacent to the Astronomy Café.

The gift shop for Cutty Sark is located in the entrance to the ship, and is fully accessible.

You can also shop online with us.

Events

Join in with our exciting programme of accessible events, which run throughout the year. Please check the What’s On page for further information.

Further details

Floor plans are available of the four sites of Royal Museums Greenwich.

Wheelchairs can be borrowed but booking in advance is recommended due to limited availability. To book or for further information:

E-mail: bookings@rmg.co.uk

Tel: +44 020 8312 6608.

Your feedback

We value feedback and suggestions from visitors.

During your visit please contact a member of staff or use the comment cards, available at all sites.

We would also be pleased to receive your comments by letter or email:

National Maritime Museum
Greenwich
London
SE10 9NF

Email: comments@rmg.co.uk.