Mobility information

Guide and assistance dogs

Guide dogs, hearing dogs and assistance dogs are welcome.

National Maritime Museum galleries and the Queen's House

The National Maritime Museum and Queen’s House are located close together with good paths between.

All floors of the National Maritime Museum and the Queen’s House are accessible via lifts. Our visitor map marks lifts and is available on-site or to download from our floor plans section or via the links on right.

Wheelchairs can be borrowed from the National Maritime Museum information desk on the day of your visit.

Cutty Sark

For safety reasons, wheelchair spaces for Cutty Sark are limited to three visitors at any one time.

The Master’s Saloon, cabins and anchor deck are not wheelchair accessible, but virtual access is provided to these spaces. Lifts offer access to all other areas of the ship, including the Main Deck as well as the Sammy Ofer Gallery underneath the ship.

Due to the limitations of the original structure, mobility scooters or very large powered wheelchairs cannot be accommodated on Cutty Sark. Manual wheelchairs can be borrowed on the day of your visit, please ask a member of staff on arrival.

There are two accessible toilets on site.

Royal Observatory Greenwich

The Royal Observatory (ROG) is set on a hill in Greenwich Park.

There are two paths to the ROG from the National Maritime Museum through Greenwich Park. If you take the left fork you’ll head up a very steep hill to the entrance of the Observatory. At the top of the hill on the right are ornate wrought-iron gates which are usually closed. The entrance to the site is a short distance to the left through the central arch.

If you take the right fork the path is slightly longer but less steep, taking you along ‘The Avenue’, a road that runs through the park and round the south side of the Observatory site. Follow this path around for 150 metres to the entrance on the north side. 

Having passed through the entrance you enter the Meridian Garden. If you take the path to the right, a ramp provides access to the Meridian visitor reception area which leads into the Astronomers’ Garden, Flamsteed House, the Meridian Courtyard and the Meridian Line. The left-hand path leads to the Astronomy Centre and the Planetarium. Both routes are fully accessible.

The newly redeveloped Astronomy Centre that houses the Astronomy Galleries and the Planetarium is fully accessible via a lift. Mobility scooters may be too large for lift access, and visitors are requested to approach a member of staff on duty for assistance. There are limited spaces for wheelchairs and mobility scooters in the Planetarium, but pre-booking is recommended.

The older Royal Observatory buildings to the north of the site have more restricted access, including the Octagon Room in Flamsteed House, the Time and Society galleries, and the 28-inch telescope in the Meridian and Great Equatorial Buildings. 

Access to the Time Galleries in Flamsteed House is via an external lift  in the Astronomers' Garden. This is unsuitable for buggy access. To get access to the Time Galleries, use the lift to the upper level for the Longitude gallery housing John Harrison's clocks. You will need to press the bell  by the doors for access. The door will be opened by a Gallery Assistant. To gain access to the Time and Greenwich gallery, take the lift to the lower level.

Wheelchairs can be borrowed. Booking in advance is recommended: Tel: +44 (0)20 8312 6608; Email: bookings@rmg.co.uk

Coffee shop, Café and gift shops

Paul café/bakery (on the Upper Deck of the main Museum galleries) provides drinks, sandwiches and snacks. The new Museum Café in the Sammy Ofer Wing is on the ground floor of the Museum. Both are accessible to wheelchair users.

The Even Keel Café is situated directly beneath Cutty Sark, and is accessible to wheelchair users. The café offers family-favourite hot meals, warming soups and deli sandwiches, all freshly prepared on site.

The Astronomy Café is situated adjacent to the Planetarium in the Astronomy Centre of the Royal Observatory, and features the Gagarin Terrace with wide views over Greenwich Park. The café serves hot and cold drinks, and hot and cold snacks. The Astronomy Centre is fully accessible via a lift. See also our food and drink page.

The Royal Parks run a café in Greenwich Park opposite the Royal Observatory, which is accessible to wheelchair users and has an adapted toilet.

The main Museum gift shop is on the ground floor and is easily accessible. The Royal Observatory and Cutty Sark gift shops are also easily accessible. All three shops stock a wide variety of gifts to suit all tastes and pockets. You can also shop online with us.

Your feedback

The Museum has an internal Access and Inclusion Panel who are interested in receiving comments from disabled visitors, either through comment cards available throughout the Museum, by letter or via comments@rmg.co.uk.