Curriculum-linked learning resources designed to work in the classroom.
Customer Charter for internal customers
Customer service unit
Providing excellent customer service is hugely important in today’s highly competitive visitor-attraction market. It is essential to our success because we rely on our customer base to provide our core business.
Customer service is essential to the success of business organizations and the leisure and tourism industry relies on a customer base to provide its core business.
Customer service is not only about selling products and sevices. At the Museum, customers are supported in a vaiety of ways.
Customer service – first impressions investigation worksheet
Get to grips with Cutty Sark fascinating facts and figures, and add some more of your own!
In China, each year is linked to an animal. Some of the animals are hiding on the ship. Can you find them? For ages 3 and up.
Images, quizzes and classroom activities. Slides are aimed at KS2 but adaptable for different age groups. (PowerPoint presentation – view as slide show to include animations).
Ships like Cutty Sark had figureheads on the front for luck. Have a go at designing your own figurehead.