Customer service

Essential information

Key stage: 
National Maritime Museum, Queen's House
School subject: 
Leisure & tourism

Customer service unit 

Customer service at the National Maritime Museum

This unit sets out why excellent customer service is essential to business and how we go about providing this to all our customers at the National Maritime Museum.

The Museum is used as a case study throughout and all the key points are illustrated using real-life examples and situations.

You will find details of how the Museum works behind-the-scenes through its system of policies and procedures. There are also detailed examples of what customers do see, such as our posters and promotions.

This section includes: