Frequently asked questions

We recommend that all tickets are pre-booked online to avoid disappointment and to avoid queues on-site at busy periods. 

Select your preferred date and entry time using the ticket calendar button, then pick the number and type of tickets you require.

You can also order tickets by phone by calling the Bookings team on 0208 312 6608, Monday to Sunday; 9am-5pm. The Bookings office is closed from 24-26 December.

Tickets can be purchased in person at the Ice Rink Ticket desk, inside the Queen’s House. 

Admission to the ice rink is by ticket only. All ice skaters must have a ticket. 

Your confirmation email cannot be accepted as a ticket. You must provide the QR/Barcode that has been sent to your email address. Photos or scans of your tickets will also not be accepted. 

The prices below include both peak and off-peak prices. For full details, including discounts and special SEND and Tiny Tots sessions, check the online booking page.

Ticket prices include ice skate hire. 

Off-peak

• Adult: £17
• Child (3-15): £10
• Members: £11.90 adults | £7.00 children
• Students: £11.90 

Peak

• Adult: £19
• Child (3-15): £12
• Members: £13.30 adults | £8.40 children
• Students: £13.30 

Yes, there is a one-off transaction fee of £3.00 per order. The booking fee goes towards our transaction and associated booking costs which applies for online and phone bookings. Booking fees are non-refundable at any time. This booking fee is flat rate and applies to the purchase of any number of e-tickets and ticket types.

After completing your order online, tickets will be emailed to you. You can print them out and bring them with you or show the attachment on your smartphone when you arrive.

If you have any issues, please contact our Bookings team on 0208 312 6608, Monday to Sunday 9am-5pm. Alternatively, email QHIRR@rmg.co.uk.

If you qualify for any discounts or special offers please ensure you bring with you proof of your entitlement, such as a Royal Museums Greenwich membership card. The marshals at the rink will request proof prior to your skate.

Failure to provide ID at the rink will result in being refused entry or having to pay full price for the session.

Tickets are unable to be rescheduled or refunded. Please check your tickets and bookings carefully, and ensure you arrive for your session 15-30 minutes before the start time.

Check your spam mailbox as our email may have gone there. Not there? Please contact our Bookings team on 0208 312 6608, Monday to Sunday 9am-5pm. Alternatively, email QHIRR@rmg.co.uk.

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.
 

The Queen’s House Ice Rink has been rated as comfortably accommodating 300 skaters per session. The rink operates to a minimum measurement of 3sqm per skater which is much larger than is required, so we would never have too many skaters on the ice.  

Ice Marshals are present on the rink at all times during all sessions and you are required to adhere to our safe-skating guidelines. It is a public ice rink that caters for all ages and abilities. The ice rink is not for professional use, and as such, skating at speed, skating backwards, tricks and acrobatic manoeuvres are not permitted - this is for the safety of all skaters. During busy sessions, the ice surface can become rutted due to the action of skating. Please ensure that you are skating in a suitable manner, always keeping a look out for ice conditions and other skaters. 

If you are a beginner, nervous or infrequent skater, or a family with young children, it may be best to skate during a time when the rink is less busy. Generally, the rink is quieter on weekday evenings and weekends in November/early December. You can always email QHIRR@rmg.co.uk to find out how busy sessions are likely to be. 

The ice rink is located outside the Queen’s House on Romney Road, SE10 9NF in Greenwich. To plan your journey and find out more about getting to Royal Museums Greenwich, click here.

There is a secure car park at the National Maritime Museum which is open to visitors during weekends, bank holidays and school holidays. Limited spaces may also be available Monday-Friday. Check availability when booking online.

• Opening hours: weekends, bank holidays and school holidays from 10am-5pm. Limited availability during working week
• Charge: £10 for the day
• Location: The car park is located on Park Row (post code SE10 9NG)
• Additional parking spaces may be available on arrival (subject to availability)
• Online sales will be available until 09:00 on the day. If any spaces are available on the day, drivers can enquire on arrival and pay via contactless payment
• The car park closes promptly after sites close at 17:00 and is unavailable for evening ice skating sessions.

Book a parking space

Car park location

We have five accessible parking bays for disabled visitors in our car park at Park Row (SE10 9NG). Please pre-book, otherwise you can enquire about availability at the car park on the day, but it cannot be guaranteed.

E-mail: bookings@rmg.co.uk

There are also a number of car parks in Greenwich close to all our sites: find a list of Council car parks and locations here.

If you are parking in Greenwich Park, please be aware the park closes at 6pm. Once the park closes, it will not be possible to access vehicles left in the car park until the park reopens the following day. 

Please arrive at the skate exchange 30-40 minutes before your session start time to allow enough time to put your skates on and store any belongings. 

Please only bring essential items to the rink with you. There are cloakrooms, but the space available is limited. Our staff will not be able to look after your belongings for you. 

Sessions on the ice are up to 45 minutes. The session starts from the time on your ticket. 

Please arrive at the skate exchange 30 minutes before your session start time to allow enough time to put your skates on and store any belongings.

Off-peak Open Skate 11am-2pm Monday to Friday

During quieter, off-peak times, we will operate ‘Open Skate’. This means you can stay on the ice and skate past your allocated time. Open Skate is subject to safe rink capacity on the day and excludes our Tiny Tot sessions.

Yes. We have penguin skate aids available for children visiting the rink.

These are only available to hire onsite at the Queen’s House Ice Rink, subject to availability on the day you visit. Advance booking is not possible.

They cost £5 each to hire, payable by card only. Cash cannot be accepted. Skate aids are non-refundable.

Skaters can be up to 120cm to use the skate aid. This is a health and safety rule and there will be no exceptions made.

Staff will measure the skater before purchase of the skate aid is made, and present you with a wristband to collect your penguin skate aid before you get on the ice.

Our penguin skate aids will need to be pushed and will help children with balance and their skating - we do not have skate aids available for adults. Skate aids must always be supervised by an adult and must not be left unattended on the ice. 

As an optional safety extra, we will offer free of charge helmets at the rink, subject to availability.

We offer three sizes, inclusive for children, teens, and adults.

L / XL  57 – 59 cm

S/M – 53 – 56 cm

XXS / XS 49 – 52 cm

Please be aware, like skate aids, helmets are limited in numbers. You must pre-book your helmet.

When you receive your ice rink ticket booking confirmation the email will include a link to reserve a helmet, subject to availability. You can also book a helmet in person at the Ice Rink Ticket Desk, inside the Queen’s House.

Yes, you can bring your own skates. However, organisers are not responsible for your skates, shoes or property when skating at our rink. There is no reduction in price if you bring your own skates.

We hold a large number of skates and a wide range of sizes available. 

Our skate sizes range from Junior 8 – 14. 

We also have bob skates available for younger skaters. 

All skate types and sizes are subject to availability. 

Ice skates can only be worn when on the ice and in the skate exchange. Under no circumstances will skates be permitted in the buildings of Royal Museums Greenwich. 

The ice rink will operate in nearly all weather conditions thanks to our advanced cooling equipment. 

In the unlikely event that the ice rink must close, alternative sessions will be offered. We will endeavour to provide you with as much notice as possible and reschedule your booking at another available time slot this season agreed with you. Any contact will be in the form of an email, so you are advised to check your email inbox before visiting to avoid an unnecessary journey should your ticket be cancelled. We regret that no refunds or date transfers will be given due to bad weather. 

Outdoor ice rinks are subject to the elements. Due to rain, unseasonably warm weather, high winds or a combination of these weather conditions, the surface of the ice rink can develop a layer of water. It is safe to skate on a wet rink. We advised wearing gloves – not only to help with the cold but also to aid traction on the ice when getting up should you fall. 

We recommend wrapping up in warm, outdoor clothing and please wear gloves. 

On all outdoor rinks there is a risk of getting wet from surface water on the ice. 

We suggest bringing spare socks for after your session in case your skates get wet. 

The rink is safe to skate on if it is raining or snowing, but you will be open to the elements. Please check the weather forecast and dress appropriately. 

We have extra Gloves and Socks available to purchase on site, but we still recommend you bring your own as these are subject to availability. 

Bags of any description are not permitted on the ice, so we advise only bringing essentials with you. Please do not bring large baggage, as there will not be space to store it securely.

Limited storage will be available at the rink, subject to availability on the day. It costs £2 per item and is payable by card. Cash cannot be accepted. 

Storage facilities are used entirely at your own risk. Operators Arena Group and Royal Museums Greenwich do not accept any liability for loss, theft or damage except if caused by intent or gross negligence of the company or its employees.

The minimum age to skate is three years old. Children under 13 must be supervised by an adult (18+) on the ice and accompanied at the skate exchange. A ratio of one adult to five children will be accepted. 

You can skate on our rink up to any age, although you undertake skating at your own risk. Skating is not recommended for pregnant women or anyone with serious illness or heart conditions. 

Our ice skate marshalls are on the ice rink to monitor safe skating and will assist when possible if you are a novice. We ask all skaters to follow any instructions given by the skate marshalls regarding direction or separation, as these are to protect you and other skaters. Please ensure you leave the rink promptly when requested.

Yes, warm up with hot drinks and seasonal fare at the Benugo café, which is located inside the skate exchange, next to the ice rink. The café opens daily (except Christmas Day when the rink is closed) from 11am (23 November – 21 December) and from 10am (22 December – 7 January). The café will close at 8.15pm daily.

The café will accept contactless payment methods only – cash will not be accepted. 

The National Maritime Museum's Parkside Café will also be open during museum hours. 

No. There is a viewing platform where you can wait and watch the skaters. Please inform staff on entry that you’re just watching, and they’ll show you where to go. 

This is not a covered area so please wrap up warm. 

Yes! The Queen’s House, National Maritime Museum, Cutty Sark and the Royal Observatory are open every day from 10am-5pm.

Check tickets and prices here.

Please note: these sites will be closed on Christmas Eve, Christmas Day and Boxing Day. The ice rink will be open on Christmas Eve and Boxing Day. 

Unfortunately, we cannot offer any refunds for non-attendance. It is your responsibility to ensure you leave sufficient time to get to the location.

Refunds will not be given if you choose not to attend your session due to the weather or leave early.

When booking an outdoor event, you accept that the weather conditions may affect your enjoyment of the event.

The ice rink is closed on Christmas Day, but we are open all other days.

Yes! The Queen’s House Ice Rink, viewing area and café are all accessible. The ice rink is accessible for wheelchair users. Both manual and electric wheelchairs are welcome on the ice. We recommend prebooking your tickets online.

We also host specific relaxed sessions for anyone who needs a calmer, more relaxed environment to get the most out of their visit. Companion tickets are offered in all session types, at no extra cost to disabled visitors who would not otherwise be able to attend a skating session without an assistant. Please note that we cannot provide an assistant on the ice.

To pre-book a disabled parking bay at the National Maritime Museum (10:00-17:00) Please email QHIRR@rmg.co.uk. Unfortunately, the car park is not available during evening skating sessions.

To find out how busy sessions are likely to be in advance, or if you have an additional access enquiry, please email QHIRR@rmg.co.uk for more information.

There are no toilets at the ice rink itself, however there are toilets less than two minutes away inside the Queen’s House. The toilets are fully accessible.

You will be unable to go to the toilet in your skates, so please plan ahead!

The last skate session starts at 8pm, and the rink closes at 9pm.

The Museum grounds will close once the last skate has ended. All skaters and spectators are expected to exit promptly.

The National Maritime Museum car park closes at 5pm. 

We are offering schools a special group discount for a range of dates and sessions across the skating season. Find out more about how to book here.

Should you want to hire the entire rink or organise a bespoke package, please contact events@rmg.co.uk

Unfortunately, we cannot cater for birthday parties on the Queen’s House Ice Rink, and we have no discounted tickets available. You are welcome to purchase tickets for any available session, but please note that you and your party will be skating alongside members of the public.

The minimum age to skate is three years old. Children under 13 must be supervised by an adult (18+) on the ice and accompanied at the skate exchange. A ratio of one adult to five children will be accepted, so please ensure you adhere to this and that children are supervised at all times on the ice and inside the skate exchange.

The ice rink café is located inside the skate exchange for skaters and spectators. The offer is takeaway as seating is limited. It is not possible to reserve tables/space in the café. We expect the café to be very busy during peak times.

Please do not attend your skating session if you, or any of your party, are feeling unwell or have tested positive for COVID-19. Email us at QHIRR@rmg.co.uk and we will arrange to reschedule your ticket to another date before the season ends on 7th January 2024. 

Please email our bookings team on QHIRR@rmg.co.uk, or call 0208 312 6608. The office is open Monday-Sunday, 9am-5pm.