Leisure and Tourism (GCSE – Post-16)


Visitor notice: We are pleased to announce that Royal Museums Greenwich is reopening. To find out more about which sites will be open and how to plan your visit, click here.

Essential information

Key stage: 
GCSE, Post-16
School subject: 
Leisure & tourism
National Maritime Museum
Session times: 
Monday at 10.00, 11.30 and 13.15
Session price: 
Free (Maximum 20 students)

Explore past and present marketing strategies and analyse the effectiveness of the Museum’s marketing mix (GCSE, BTEC, Applied A-Level).

GCSE, BTEC and Applied A-Level (Business, Leadership and Tourism)

Choose from the following workshops, each including an introduction to the Museum and covering its products, services and customers.

Customer services and the visitor experience

Who are the Museum’s internal and external customers and how are their needs defined and approached? This session focuses on real customer-service experiences and includes a practical activity in which students explore the Museum’s internal procedures.

Marketing and the Museum’s brand

How does the Museum market itself to its target audience, and what is the importance of the Museum’s brand? Students explore past and present marketing strategies and analyse the effectiveness of the Museum’s marketing mix.

Booking a session

Sessions cannot be booked online, this is always done via an email or phone enquiry in the first instance.

To book a visit telephone 020 8312 6608 or e-mail bookings@rmg.co.uk

National Maritime Museum and the Queen's House schools booking information

Pre-visit preparation and information

The National Maritime Museum is an excellent resource for students studying Travel and Tourism, set in the heart of the Maritime Greenwich World Heritage Site. However, some prior preparation would also be of use in order to maximise their learning experience.

Groups booked onto these sessions are encouraged to use the Museum as a case study to support student assignments and enhance the work-related aspects of their learning.

Resources and links

Search and download all our teacher resources

Leisure, Travel and Tourism

Customer services outline

Museum marketing outline