AHOY! Ticketed Entry: FAQs

Why are you introducing charging for AHOY?

Since opening in 2015, the AHOY! gallery has been a great success welcoming over 200,000 visitors a year. However, the growing popularity of the gallery led to overcrowding at peak periods with queues for entry and a poor experience for our visitors.

To address these issues and in response to visitor feedback we have introduced a ticketed timed entry system for AHOY! during weekends and school holidays. This enables families to book a guaranteed entry time and avoid the need to queue - something which we know can be difficult with young children. 

Entry is free with no ticketed system during weekdays in term time. The income generated from admissions helps to cover the ongoing costs of running and maintaining the gallery.

Is there ticketed entry at all times?

No. The ticketed, timed entry system is in place during weekends, bank holidays and school holidays only. Entry is free with no timed entry system during weekdays in term time.

2019 School holiday dates where ticketed entry applies are as follows:

  • Christmas: 23 December to Sunday 5 January
  • Easter: 4 April to 19 April
  • May half term: 23 May - 31 May

How do I book?

You can book tickets online or in person at our admission desks. Royal Museums Greenwich Family Members can book tickets hereTickets are subject to availability and advance booking is recommended. You can book tickets up to 6 weeks in advance.

How much is a ticket?

All children and adults who visit the gallery during weekends, bank holidays and school holidays need a ticket.

All children must be accompanied by an adult aged 18+ years. Entry for the accompanying adult is free, but you must book a ticket as gallery capacity is limited. Admission for additional adults is charged.

Family Members receive a 50% discount on the admission charge.

Join the Family Membership scheme today

Or upgrade your Membership to Family Membership by calling the Membership office: +44 (0)20 8312 6678 (Monday-Friday, 9am-5pm).

 

Admission

Admission with Gift Aid

Child under 6 months

£0

£0

Child over 6 months

£3

£3.50

Adult

£0

£0

Additional adult tickets

£3

£3.50

Family Member Child under 6 months

£0

£0

Family Member Child over 6 months

£1.50

£1.75

Additional Family Member adult

£1.50

£1.75

Entry is free with no timed entry system during weekdays in term time.

Why Gift Aid my ticket?

Royal Museums Greenwich is a charity. If you are UK tax payer, you can help support our work by selecting a Gift Aid ticket, which includes a voluntary donation.  For every £1 donation, we can claim a further 25% from HRMC.

Can I book in advance?

Yes. Tickets are available to book up to 6 weeks in advance. You can book online or in person at our admission desks.

What are the time slots available for entry?

There are seven bookable sessions each day. Each session lasts 45 minutes.

AHOY! bookable time slots:

10.15am - 11am

11.15am – 12pm

12.15pm - 1pm

1.15pm – 2pm

2.15pm - 3pm

3.15pm - 4pm

4.15pm - 5pm

At the end of each session, our front of house team reset the gallery to make sure everything is returned to its correct place ahead of the next timed entry.

How many tickets can I book?

An adult can accompany up to four children. You can book a maximum of ten tickets per transaction.

Is there a discount if I’m a Royal Museums Greenwich Member?

Yes, Family Members benefit from half price entry. The admission charge for children aged over 6 months is £1.50 for members (£1.75 with Gift Aid) which is a 50% discount.

Join the Family Membership scheme today

Can I book on the day?

Yes. You can book in person at our admission desks, subject to availability. Due to the popularity of the gallery, we recommend that you book in advance online or in person at admissions desks.

What happens if my plans change?

Your ticket applies for your booked time slot only. Read the full terms and conditions for tickets.

Can I exit and re-enter the gallery during the timed slot I have booked for?

Yes. You can enter and exit the gallery as many times as you like within your 45-minute timed slot. Ticket holders do not have to re-queue for entry. 

What happens if I’m running late?

You can enter the gallery at any time during your booked session. However, at the end of the indicated time slot you need to leave the gallery so that our team can reset this ahead of the next session. 

If I’ve booked online, what do I need to bring with me on the day?

You’ll need to show your ticket using your phone or bring a printed copy with you.

Do I still need to book a ticket for a child aged over 7 years?

Yes. All children and adults who enter the gallery need a ticket.

Can I bring my buggy into the gallery?

No, due to capacity constraints inside the gallery you need to leave your buggy outside. There is a Buggy Park adjacent to AHOY! plus lockers and cloakroom at the Parkside entrance of the Museum.

What can I do if AHOY! is fully booked?

Due to the popularity of the gallery, we recommend that you book in advance. If AHOY! is fully booked on the day of your visit, there are many other family-friendly galleries and activities across the Royal Museums Greenwich site. You can find out more at rmg.co.uk/families. Please note that AHOY! is sometimes also pre-booked for school groups.