Frequently asked questions | Weddings and venue hire

The events team at Royal Museums Greenwich look forward to welcoming our clients back and have worked tirelessly to develop safe event procedures and policies to mitigate against the risk of Covid-19. To help assist with planning future events we have answered some of the most frequently asked questions.

Are you still open for enquiries?

Yes! Our events sales team, Hayley, Charlotte and Giulia are available to respond to your event enquiry or answer questions from Monday – Friday 9pm - 5pm.  Complete our online enquiry form or email events@rmg.co.uk.

Are you conducting site visits?

The events team are available to accommodate site visits in a safe and social distanced way. Saturday site visits for wedding showrounds are now taking place with dates booking up fast - contact the team today to book a tour. If you are unable to visit us at this time, check out our online venue tours.

When can I schedule my event?

Whilst gatherings of over 30 people are not permitted under current restrictions, we are pleased to confirm that we can offer small meetings indoors if social distancing can be maintained.  As of 1st October 2020 we are able to review numbers and open our offer. 

Outdoor and indoor live performances are now permitted, as long as phyiscal distancing measures are in place.  With large event spaces in Cutty Sark, National Maritime Museum and on our north and south lawns, contact our events team to discuss options available. We will continue to closely monitor World Health Organisation and government guidance and provide updates as soon as available.

When can I get married?

Recent updates to government guidelines state that as of the 15th August 2020 wedding ceremonies are now permitted for up to no more than 30 people this does includes anyone in the room - e.g. registrars, photographer, musicians etc and we can now also allow a seated reception/dinner afterwards.

Intimate weddings are our speciality; from memorable sunset or sunrise weddings at the Royal Observatory, to the classical splendour of Queen’s House through to the unique backdrop of Cutty Sark, our team can recommend the ideal venue for your special day.  

What is your cancellation or postponement policy?

If you have an event booked with us that is unable to take place due to Covid-19 restrictions, we are happy to reschedule to a later date or provide a full refund.

What safety measures have you put in place?

Royal Museums Greenwich has continually monitored the situation of Covid-19 and taken strict hygiene measures to ensure the safety of employees, staff and visitors. These measures include:

Cleaning and sanitising:

  • Increased surface cleaning in all areas.
  • Clearly marked sanitising stations across our sites.
  • Toilets will operate on a one in, one out system with sanitising products provided.

Physical distancing:

  • All our venues have strict capacity guidelines to allow for physical distancing to include one-way routes with minimal crossover points, signage and route maps and queuing systems.
  • All visitors will be required to provide their phone contact details for NHS track and trace purposes. Data will be kept for 21 days and then removed from our system. 
  • All venue capacities have been reviewed to allow for 1m+ physical distancing - see capacity charts.

Face masks/covering:

  • From the 8th August, it will become compulsory to wear face masks in confined public spaces including shops and public transport and now indoor venues such as museums therefore we recommend that all visitors to our sites bring a face covering with them.

Have risk assessments been completed?

A new Covid-19 risk assessment document has been completed for all venues and departmental return to work plans have been produced to put the assessments into practice. For any event that takes place in our venues, we will work with event organisers and suppliers to ensure specific risk assessments are completed.

Will these plans change and if so, when?

Yes, it is highly likely that these plans will need to adapt depending on changing advice, concerns raised by guests, industry experiences, and how the plans work in reality. We need to make sure we are all adapting and flexible to the changing situation, respond to feedback and improve our practices further.

How are you complying with the NHS Test and Trace policy?

In line with guidance issued by the Department for Health and Social Care, for all client and supplier meetings on site we are required to collect your information and share with NHS Test and Trace personnel, if requested, in the event of a fellow customer or staff member testing positive for coronavirus.

For all live meetings and events it will be the responsibility for the lead agent/event planner to keep accurate records of their guests and staff whom come on site and agree to cooperate in supplying information if requested.

How do I get to Royal Museums Greenwich?

All our sites in Greenwich are within easy walking distance of each other and a mere stone’s throw from the wonderful open grounds of Greenwich Park.

Transport for London regular updates provided, please follow travel guidelines (e.g. it is mandatory to wear a face covering).

River boat service Thames Clippers operates a regular passenger service between central London and Greenwich, stopping right outside Cutty Sark. Check their latest timetable.

The Thames Path is a long distance walking route that follows the course of the river through London. At Greenwich the path runs along the north bank, but the Greenwich Foot Tunnel allows visitors to reach the south bank, emerging right outside Cutty Sark.

Cycling - Boroughs across London are planning new safe cycling and walking routes as part of the Streetspace for London plan. The existing Quietway 1 cycle route meanwhile runs all the way from the centre of London to Greenwich Park.

Parking at Royal Museums Greenwich is currently closed to visitors, but there are a number of car parks in Greenwich close to all our sites: find a list of Council car parks and locations here.

Find out how to get to Royal Museums Greenwich

Check back for regular updates to FAQs.