Your information | Tracking our visitors | Cookies | Content updates by email | Newsletter | Online donations | Booking tickets online | Facebook 'Likes' | Site search | Further information and requests
The National Maritime Museum respects the privacy of every individual who visits our websites. We operate in accordance with the Data Protection Act 1998 and the Freedom of Information Act 2000.
Information about you may be collected when you visit our websites either by automatic tracking devices (see 'Tracking our visitors' below) or, more directly, where you request a specific service, such as subscribing to the newsletter or booking a ticket online (see below for more details).
You are most likely to submit personal information when you send us feedback or request a subscription – for example with the Journal for Maritime Research. Similarly, if an individual requests information or orders products from the online shop a certain amount of information is required to fulfil the order. We only use this information to supply the services that have been requested and to monitor and improve the quality of our websites.
It is the Museum's policy not to distribute or sell your information on to any third party.
Tracking our visitors
The Museum monitors how people use our websites and aggregates general statistics about customers, traffic patterns and related site information in an anonymous form. In order to collect this data, the Museum uses software that collects statistics from IP data. This software can determine what times of day people access our site, which country they access the websites from, how long they visit for, what browser they are using, etc.
This information is collected primarily to measure the popularity of the websites as a whole and particular content, allowing us to judge visitor needs and tailor future content.
This website uses the following cookies:
- PHPSESSID – used to maintain 'state' between requests, so that the website can re-identify you as the same user
- X-Mapping-fjhppofk – used for load-balancing across our web servers in order to maximise website speed and performance
- AMAXHOST– used by our web content management system to detect which server the site is running on
- __utma, __utmb, __utmc and __utmz – Google Analytics cookies which track things like the number of times a visitor has been to the site, date/time of first and most recent visits, length of visit, search engine and keyword used etc.
Content updates by email
The Museum uses MailChimp to provide our e-mail newsletter service. In order to sign up to this service, an individual has to submit personal information about themselves (e.g. name, e-mail address, interests).
This personal data is collected by MailChimp on behalf of the Museum. The data is stored on a secure MailChimp server. MailChimp are not permitted to use the data for their own purposes nor to sell or distribute it on to any other individual, organization or business under any circumstances.
You can 'opt out' of the newsletter at any time by clicking on the 'Unsubscribe' link at the bottom of each newsletter. Alternatively you can contact us via the 'Contact us' section of the main website. Your details will then be deleted from the database.
For a copy of the information we hold on you please contact the Museum at the address below.
Booking tickets online
Our online booking service is provided by Syx ReCreateX. They collect personal information on behalf of the Museum to process each transaction and only use personal data where it is necessary to fulfil your order. Syx do not disclose personal data to other parties.
Facebook receives data whenever you visit a page that features a ‘Like’ button. This data may include the date and time you visit the site; the web address (URL) you're on; technical information about the IP address, browser and the operating system you use; and, if you are logged in to Facebook, your User ID.
Facebook keeps this data for 90 days. After that, Facebook removes your name or any other personally identifying information from the data, or combines it with other people's data in a way that it is no longer associated with you.
- Learn more about the specific types of data Facebook collects
- Find out how Facebook uses the information it receives
- Read Facebook’s full Data Use Policy
Further information and requests
The Data Controller is the Board of Trustees of the National Maritime Museum, but to request any information with respect to the Website please write to:
National Maritime Museum
London SE10 9NF
Copyright © National Maritime Museum
Read the Museum's copyright notice.