Privacy Notice

This Privacy Notice explains how we - Royal Museums Greenwich - use any personal information you give us and that we collect about you when you use our services and website. 

For the purposes of the Data Protection Act, the Data Controller is the Board of Trustees of the National Maritime Museum.

What personal information do we collection about you?

We collect personal information about you, such as your name and address and the details we require for payment, when you register with us, purchase tickets or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. 

How will we use the information about you?

We collect information about you to process any orders, manage any accounts and, if you agree by giving us your consent, to contact you with updates about our latest news, events and offers which we think may be of interest to you. 
 
If you have signed up to hear more from us, we may also use your information to improve the relevancy of our marketing communications. We will never sell your information or share it with third parties for their marketing purposes.

Newsletter

We would like to send you information about our latest news, offers and events via our email newsletter, but we will only do this with your consent.
 
If you have signed up to our newsletter you can opt out at any time by clicking the ‘Unsubscribe’ link at the bottom of any newsletter. You can also ask to be deleted from our list at any time by contacting rmgenquiries@rmg.co.uk.
 
We use Mailchimp to send our email newsletter and Mailchimp securely store your personal data on our behalf.

Access to your information and its accuracy

You have the right to request a copy of the information that we hold about you. We want to make sure that your personal information is accurate and up to date so you may ask us to correct or remove information you think is inaccurate or unnecessary. 
 
You also have the right to request that your data is deleted.
 
If you would like a copy of your personal information, please email or write to us at the following address:
 
Christopher Gray, Museum Secretary
National Maritime Museum
Park Row
London, SE10 9NF
 
You can also email us on: rmgenquiries@rmg.co.uk

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
 
If your browser permits you can set your computer to reject cookies, although this may affect the quality of your visit. Depending on your web browser, you may also be able to block or delete specific cookies using browser tool settings. 

To find out more, read our cookie policy

Google Analytics

We use Google Analytics to monitor how people use our websites and aggregate general statistics about customers, traffic patterns and related site information. It is always collected and analysed in an anonymous form. 

Online donations

We have enabled online donations to be made to the Museum through Justgiving. They operate a strict privacy policy and will never pass your personal details on to anyone, including the Museum, without your express consent. Find out more on the Justgiving website.

Booking tickets online

Our ticket booking system is provided by Syx ReCreateX. The booking system collects personal information on behalf of the Museum and enables us to process your transaction. We only use personal data where it is necessary to fulfil your order, communicate key information, products and services related to your ticket or visit and deliver customer support services. We will not disclose personal data to other parties. 
 
If you make a booking and have opted into our email newsletter we may also use your information to improve the relevancy of our marketing communications.

Membership

We will use your personal details to administer your Membership in accordance with the current Data Protection Act, General Data Protection Regulation, and as otherwise permitted or required by law. We will send Membership material by post such as your Membership welcome pack, Members’ magazines, What's On guides and Members’ Appeal information.
 
You will receive additional Membership information by email, such as e-newsletters, invitations to events, surveys and Members’ Appeal information if you have given your consent.
 
We will never pass on your personal details to other organisations. Your personal details are stored in the Syx RecreateX database for the duration of your Membership and for 24 months after your Membership expires; after that we will dispose of your details securely
 
If you are a Member of the Flamsteed Astronomy Society, your email address will also be used by the Flamsteed Committee to communicate with you.

Social media

Our website uses the Facebook and Twitter share functionality on some pages.

Find out more about privacy on Facebook

Find out more about privacy on Twitter

Other websites

Our website contains links to other websites. This privacy policy only applies to websites managed by the Museum, so if linking to other websites please refer to their privacy policies for further information. 

Changes to our Privacy Notice

We keep our Privacy Notice under regular review and we will place any updates on this web page. This Privacy Notice was last updated on 14 May 2018.

If you have any questions about this Privacy Notice please contact:

Christopher Gray, Museum Secretary
National Maritime Museum
Park Row
London, SE10 9NF
 
 
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner at: 
 
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
 
For more information, you can visit their website