This Privacy Notice explains how we - Royal Museums Greenwich - use any personal information you give us and that we collect about you when you use our services and website.
What personal information do we collect about you?
How will we use the information about you?
We will collect and process data where it is necessary to do so for our legitimate interests (for example we may collect and process data of supporters and potential supporters from publically available sources). We collect data for purposes of administration (to keep an up-to-date record of our relationships and administer donations), to further our charitable aims and to facilitate a supporter journey of the best possible standard.
Royal Museums Greenwich and NHS Test and Trace
In line with guidance issued by the Department for Health and Social Care, we will share your contact details with NHS Test and Trace personnel, if requested, in the event of a fellow customer or staff member testing positive for coronavirus.
Supporting NHS Test & Trace will help to minimise the transmission of COVID-19 and avoid the need to introduce local lockdown measures.
It is now mandatory for all visitors to provide contact information and to participate in NHS Test and Trace. You can either do this by providing your contact details when you book your tickets or by scanning the QR code on entry, or both.
Please note for group bookings, the person who books the tickets is deemed to be the ‘lead member’ and must, if contacted by NHS Test and Trace, provide contact details of all members of their group.
How will we protect your data?
We follow appropriate security procedures in the storage and disclosure of personal data so as to guard against loss, damage and unauthorised access by third parties and have robust technological solutions to ensure your personal data is protected from unauthorised access. We also require those external parties to whom we transfer personal data to comply with the same.
Access to your information and its accuracy
- Create Remarketing Audiences based on specific behavior, demographic, and interest data, and share those lists with Google Ads
- Create Segments based on demographic and interest data
We use Google Analytics to monitor how people use our websites and aggregate general statistics about customers, traffic patterns and related site information. It is always collected and analysed in an anonymous form.
Booking tickets online
Using our online shop
Keeping a record of your interactions with us
We maintain a customer relationship management (CRM) system to hold contact details and a record of your interactions with us such as ticket purchases, memberships, using the online shop, and attendance at special events. The system we use is called Microsoft Dynamics CRM.
We are committed to storing your data securely. Access to customer information is strictly controlled. The CRM system can only be accessed by people who need it to do their job.
If you do not want us to retain your data for analytical or customer research purposes you have the right to request us to delete it for being used for this purpose. To do so please contact rmgenquiries.co.uk
Venue Hire and Corporate Events
Our website also uses the Facebook and Twitter share functionality on some pages.
Changes to our Privacy Notice
We keep our Privacy Notice under regular review and we will place any updates on this web page. This Privacy Notice was last updated in August 2020.
If you have any questions about this Privacy Notice please contact: