Contact us

Take a look at our frequently asked questions for answers to our most common queries, or check the details below to find the right person to assist with your enquiry.

I want to ask about:

Tickets and bookings
Membership
Lost property
Online orders and shop purchases
Weddings and venue hire
Press and media
Corporate partnerships
Image licensing and enquiries
Collections and Library services
Personal research
Publishing
Astronomy enquiries
Donating or borrowing objects from the collection
Something else

Bookings

You can book tickets online at any time for all our main sites, exhibitions and attractions.

If you're planning a school trip, this page will help you plan your learning visit and access key forms and resources.

Groups of 15 or more people are entitled to a group discount. Find out more about group bookings.

For useful information about accessibility, general facilities and advice for disabled visitors in advance of your visit this page covers accessibility at Royal Museums Greenwich sites.

For all other queries, the Bookings office is open 9am-5pm, Monday-Sunday. Telephone: +44 (0)20 8312 6608 | Email: bookings@rmg.co.uk

Membership

Members can get year-round free access to Cutty Sark, the National Maritime Museum, Royal Observatory and the Queen's House, plus free entry to Planetarium shows and special exhibitions.

How to join & prices

Gift Membership

If you are already a Member or would like to find out more about Membership, please email membership@rmg.co.uk or call +44 (0)20 8312 6678 (Mondays-Fridays 9am-5pm).

Lost property

If you lost an item on your visit, please use our online form to find out if the item has been found and how you can retrieve it.

Make a lost property enquiry

Online orders and shop purchases

Our online shop includes a dedicated FAQs section for customers. If you can't find the answer you are looking for, please use the contact form for customers and a member of the retail team will respond directly.

Weddings & venue hire

Hold your special event in one of our exciting modern or beautiful historic spaces. Ideal for meetings, corporate entertaining, product launches, private parties and weddings.

Wedding venues

Corporate venue hire

Press and media

The Royal Museums Greenwich press office handles all media enquiries for the Royal Observatory, the Peter Harrison Planetarium, Cutty Sark, the National Maritime Museum and the Queen’s House.

For press information or images or to arrange a press visit, press filming or press photography, contact the press office:

Email: press@rmg.co.uk | Tel: 020 8312 6790

Corporate partnerships

We develop and deliver high-value, bespoke partnerships that support both your business objectives and the Museum’s charitable work. Partnerships can offer a wide range of deliverables against PR and communications plans, client and consumer engagement strategies, staff recruitment and retention, business development and environmental, social, and governance priorities.

Email: corporatepartnerships@rmg.co.uk

Corporate partnerships

Image enquiries and licensing

Our Picture Library contains over 33,000 images and photographs depicting notable ships, empire, trade and exploration, navigation, astronomy and time. Images can be licensed for a range of media.

Explore the Picture Library

Contact the team

Ship plan prints and scanning

Buy ship plans prints from the National Maritime Museum. We hold one of the largest single collections of original ship plans in the world, dating from the early 18th century.

Search our prints

Email: plansandphotos@rmg.co.uk

Collections and Library enquiries

You can find information on many of our items via our online collections search pages.

Visit Collections Online

Find out more about accessing our collections for research, or request to view an object that is not currently on display.

Find out more about our Library and Archive services.

Contact the Library: Tel: +44 (0)20 8312 6516 | Email: library@rmg.co.uk

Personal research

We regret that the Museum is unable to carry out personal research on your behalf. Find out more about accessing our collections for research.

If you have a specific enquiry relating to an object in our collections and cannot find the information you need on Collections Online, please contact research@rmg.co.uk. Please note that the Museum is not obliged to answer enquiries that do not relate to items in our collections, and is unable to provide valuations.

The Caird Library at the National Maritime Museum is a rich research resource, which is open to all. Our specialised Research Guides can help you carry out your own research. If you have a query about library or manuscript collections, please contact library@rmg.co.uk. If you are unable to visit in person, you may wish to employ an independent researcher to work on your behalf.

Publishing

From books for general readers, academics, students and families, there are numerous opportunities for publishing partnerships. Find out more about the publishing department and the kind of projects Royal Museums Greenwich works with.

Email: publishing@rmg.co.uk

Astronomy enquiries

Unfortunately, the astronomers at the Royal Observatory Greenwich are unable to accept general astronomical queries such as identifying unexplained or unusual astronomical phenomena by email, telephone or in writing. They are also unable to provide comment on unsolicited scientific papers or theses. Academic queries should be sent to a refereed journal.

During your visit to Royal Observatory Greenwich or the Peter Harrison Planetarium our astronomers, Observatory Explainers and volunteers are more than happy to answer your astronomy queries. Our astronomers are available to take questions between planetarium shows, and throughout the year we have a programme of live science and astronomy demonstrations.

If you would like to learn even more about astronomy the Royal Observatory runs a wide range of astronomy courses which are suitable for a range of individuals and experience.