Are you planning a visit and need to know about the facilities at our museums? Visit our Facilities and access page instead.
Royal Museums Greenwich is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to rmg.co.uk.
We believe that accessibility should be regarded as a continual work in progress and we will work with an advisory group to review and improve our digital communications on an ongoing basis. We also follow best practices to meet a minimum level AA of the Web Content Accessibility Guidelines (WCAG) 2.2.
This website is run by Royal Museums Greenwich. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a desktop or mobile screen reader
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- There are some navigation and page heading elements with low colour contrast.
- The heading structure is incorrect on some pages.
- The structure of some PDF documents is incorrect.
- Some functions can’t be controlled using the touch gestures of a mobile screen reader, including Android Talkback and iOS VoiceOver.
- Users of desktop screen readers are not always informed of additional content.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and the exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
1.1.1 Non-Text Content – Alternative Text Not Present for Non-Decorative Imagery
The Royal Museums Greenwich logo in the cookie banner has an insufficient alternative text, “logo”. This is managed by a third-party provider, Cookiebot, and we are unable to change it.
There are PDFs that lack alternative text. We are working to fix or remove them by June 2026.
1.1.1 Non-Text Content – Buttons Do Not Have an Accessible Name
The cookie widget button has an insufficient label, “open widget”. This is managed by a third-party provider, Cookiebot, and we are unable to change it.
WCAG 2.4.7 Focus Visible
The keyboard focus is not visible on elements within the cookie banner at 400% zoom, including 'Details' and 'About' and on 'Show details' when the cookie icon in the corner of the webpage is expanded. This is managed by a third-party provider, Cookiebot, and we are unable to change it.
1.1.1 Non-Text Content - Embedded Multimedia Not Identified by Accessible Text, 4.1.2 Name, Role, Value - ARIA Attributes Must Conform to Valid Values and Names, 4.1.2 Name, Role, Value - Elements Must Only Use Permitted ARIA Attributes
Some embedded content has unsuitable titles and/or ARIA attributes to announce to assistive technology users. These are embedded from third-party hosting sites such YouTube, Wistia and Vimeo using the media embed function provided by our text editor, CKEditor 5. We are unable to improve these titles or attributes as CKEditor does not allow them to be edited.
2.4.1 Bypass Blocks - Heading Structure Incorrect
On some pages, the heading hierarchy is incorrectly structured. Skipped heading levels can result in screen reader users missing content. This is a long-standing issue that we are retroactively fixing. This is due to be completed by June 2026.
2.1.1 Keyboard - Unable to Interact with All User Interface Components Using Mobile Screen Readers
When navigating using a mobile screen reader (Android TalkBack or iOS VoiceOver), carousels were present which could not be interacted with using screen reader touch gestures. It was observed that when the user swiped the page, focus moved to the next element beyond the carousel, and it was not possible to slide the carousel tiles into focus. In March to April 2026, we are reviewing and rebuilding our carousels to address accessibility issues.
4.1.3 Status Messages – User Not Informed of Additional Content Using Mobile Screen Reader
When navigating the main navigation menu using a mobile screen reader (Android TalkBack or iOS VoiceOver) the top-level menu items expanded to reveal additional submenu items, with the screen reader incorrectly announcing the expanded state as collapsed. This is due to be fixed in February 2026.
1.4.3 Contrast (Minimum) - Copy Has Insufficient Contrast Against Background
A lot of our pages have a header image. There is white text overlaid on these images: the navigation menu, the page title and, on some pages, a breadcrumb trail. These elements have insufficient contrast against lighter background images. An attempt to fix this issue in January 2026 was blocked by technical issues. We aim to find a compliant solution by June 2026. A button in our 'Tickets and information' block lacks contrast when navigated to with a keyboard. This is being fixed in February 2026.
1.1.1 Non-Text Content – Buttons Contain the Same Accessible Name, 4.1.3 Status Messages – User Not Informed of Additional Content, 1.4.11 Non-text Contrast - Lack of Contrast When UI Components Are in Focus or Selected State
The open and close controls on full-screen image gallery items all have the same accessible label; no announcement is made to screen readers when they are opened, and they lack colour contrast. We will not fix these issues now as we plan to redevelop the image gallery component by June 2026.
WCAG 2.4.2 Page titled
There are PDFs that lack a document title. We are working to fix or remove them by June 2026.
4.1.2 Name, Role, Value - Avoid Focus on Hidden and Presentational Elements, 2.1.1 Keyboard
Scrollable content is not accessible using the keyboard
The 'storyteller slider' component is not fully accessible when using a screenreader or keyboard. We aim to address these issues by May 2026.
Disproportionate burden
None.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Many of our older PDF documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.2 success criterion 4.1.2 (name, role value).
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Live video
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
We use an automated scanning tool that provides monthly accessibility reports based on the WCAG 2.2 recommendations. We are working through the issues as they are raised.
The site is manually audited by a software testing and quality assurance company every two years.
Preparation of this accessibility statement
This version of the statement was prepared on 10 November 2025.
This website was manually tested in June 2025. The testing was carried out by a software testing and quality assurance company. The website was tested for compliance against international standards, including WCAG 2.2.
We also use a site auditing software to scan the website each month. This produces a compliance report based on the WCAG 2.2 standard.
The statement was last reviewed on 11 February 2026.
Feedback and contact information
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: webcontent@rmg.co.uk.
Please visit our Facilities and access page for details on planning an accessible visit to the Cutty Sark, National Maritime Museum, Queen’s House or Royal Observatory Greenwich. Visitors can also contact RMGEnquiries@rmg.co.uk with specific questions.
Find other ways to contact us on our Contact us page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).