Find out useful information about facilities at our museums including baby change and accessibility, and information for disabled visitors coming to any of our sites.

Where are you going?
National Maritime Museum
Queen's House
Royal Observatory (historic site)
Peter Harrison Planetarium (Royal Observatory South Building)
Cutty Sark
I'm visiting multiple sites in Greenwich

Visitors can also contact RMGEnquiries@rmg.co.uk with specific questions.

Access across all our sites

Emergency evacuation 

Visitor and Sales Assistants are fully trained to support visitors who require step-free access during an emergency. Fire-refuge points and evacuation chairs are available on all levels.

D/deaf visitors 

We have an ongoing programme of D/deaf awareness and communication training for staff.

Assistance dogs

Access dogs Access Guide Symbol

Guide dogs, hearing dogs and assistance dogs are welcome throughout the Museum. A water bowl is available outside the Parkside Café. Please ask at the cafes or Information Desks if your dog requires additional water.

Free admission for companions to disabled visitors

Tickets Access Guide Symbols

Royal Museums Greenwich offers free admission to companions accompanying disabled visitors. This includes admission to special exhibitions. These tickets can be selected online with any paid ticket. Please contact the Bookings Team on 0208 312 6608 or email bookings@rmg.co.uk if you have any queries.

Our Visitor Assistants are also trained in disability awareness, so please ask a member of staff for any assistance you may need during your visit.

In collaboration with The Park College, a specialist college that provides training programmes for young people with autism and learning difficulties, Royal Museums Greenwich has produced three short films to assist visitors to the Museum who may find social situations challenging. Watch all the films here.

Accessibility at the National Maritime Museum

The National Maritime Museum is a dementia friendly site and a registered Safe Place.

Facilities

Toilets & baby change

Toilets and baby change Access Guide Symbol

Toilets, baby-change facilities and an accessible toilet are located opposite the ticket desk on the ground floor at the Stanhope entrance off Romney Road as well as in the Sammy Ofer Wing, accessed via our parkside entrance.

Additional facilities are located on the first floor at the rear of the Baltic Memorial Glass Exhibit and on the second floor inside ‘All Hands Children Gallery’.

All toilet and baby change facilities are wheelchair accessible.

Lockers and buggy park

Lockers are located on West St, near the Propeller on Level 0. There is a small charge (£1) for their use.

Buggy Park Access Guide Symbol

Free buggy parking is situated outside the ‘AHOY! Children’s Gallery’ on Level 0. Items are left at visitors’ own risk.

Lost property

To enquire about or hand in lost property, please go to the information desk in the Sammy Ofer Wing on the ground floor of the National Maritime Museum.

If you are retrieving an item you may be asked to fill in your details on our Lost Property forms. 

Multi-faith prayer room

Located above the Great Map, this room is open to all for prayer, meditation and reflection. Please remove shoes and respect others while using this quiet space, and ask staff if you would like directions or assistance.

Access

Wheelchair Access Guide Symbol

The National Maritime Museum has accessible toilets, and our cafés and gift shops are wheelchair-accessible. 

Download our full access document to help you plan a visit to the National Maritime Museum, from transport options to building entrances and lifts:

Find maps and floor plans

Neurodiversity 

We are committed to being an accessible venue for all neurodiverse visitors, including those with autism and dementia.

Our team have autism training and a SEND coordinator to help. 

The resources below provide information that we hope you will find useful, but should you have any specific enquiries please contact RMGEnquiries@rmg.co.uk and a member of the team with autism training will be happy to assist you.

Visual guide

Download our special National Maritime Museum Visual Guide created to help you understand the current changes put in place to ensure social distancing.

You can also download a sensory map of the National Maritime Museum to help you locate less crowded, quieter areas and multisensory experiences. This covers sound, light, smell and touch. 

Sensory Explorer backpacks which enable visitors to access the Museum in different ways are available on the Great Map.

These were created with families with children with special educational needs and disabilities.

Ear Defenders

Child or adult ear defenders are available to borrow at the Information Desks. Please return these at the end of your visit.

Ear Defenders Access Guide Symbol

Quiet Spaces

We can provide quiet spaces for visitors who might want to make use of them. 

We recommend the following spaces at the National Maritime Museum:

  • Voyagers Gallery
  • Forgotten Fighters Gallery
  • My Greenwich

You can also speak to a member of our Visitor & Sales team to request a quiet room.

Wheelchair access

Wheelchair Access Guide Symbol

All cafés and gift shops across the National Maritime Museum are wheelchair-accessible and accessible toilets are available. All floors of the National Maritime Museum have lift access.

Lift Access Guide Symbol

A limited number of manual wheelchairs are available to borrow free of charge from the Park Entrance Information Desk on Level 0. We recommend booking these in advance, due to limited availability, by emailing bookings@rmg.co.uk.

Seating

Seating Access Guide Symbol

Fixed seating is located throughout the Museum, in galleries and special exhibitions. A limited number of portable folding stools are also available on wall and standing racks on some galleries. Please ask a member of staff to help locate a stool.

Changing Places

A logo illustrating a Changing Places toilet, showing a changing table, hoist and wheelchair user

A Changing Places facility is located near the shop in the Sammy Ofer Wing of the National Maritime Museum.

If you wish to use this facility, you will need to bring your own sling.

Find out more about Changing Places

Audio-described tours

A number of our staff are trained to give pre-booked audio-described tours at our museums.

Large print guides

Large Print Access Guide Symbol

Selected special exhibitions and galleries have large print guides which are available at the entrance of the exhibition or ay selected seating areas.

Magnifying glasses

Magnifying Glass Access Guide Symbol

Hand-held magnifiers are available to borrow from the Information Desks. Please return these at the end of your visit.

Tactility

Tactile Access Guide Symbols

There are many objects around the Museum that are on open display which visitors are welcome to touch. Sea Things, on level 1, has objects on open display that can be touched.

A team of volunteers run object handling in Sea Things, Pacific Encounters, Tudor and Stuart Seafarers and Polar Worlds. These sessions are pop up. If you would like information about when the volunteers are in, you can contact RMGEnquiries@rmg.co.uk

British Sign Language (BSL)

Sign Language Access Guide Symbol

A number of our Visitor and Sales Assistants are trained to British Sign Language Level 1 standard.

All films in exhibitions and galleries include British Sign Language and subtitles. The Museum audio guide is also available with British Sign Language.

Hearing loops

Hearing Loops Access Guide Symbol

Hearing loops are fitted at all site information desks and at key locations across the sites.

Accessibility at the Queen's House

Facilities

Lockers

Lockers are available at the Queen's House costing £1.

Bags at the Queen’s House Please note that due to the delicate nature of some of the displays, visitors are not permitted to wear backpacks or carry large bags while in the galleries. 

Lost property

Any found items or enquiries can be directed to one of our visitor assistants at the Queen’s House.

Toilets & baby change

Toilets and baby change Access Guide Symbol

All the toilet and baby-change facilities at the Queen's House are wheelchair accessible. A Changing Places facility is available in the National Maritime Museum nearby.

Lift Access Guide Symbol

Toilets, baby-change facilities and an accessible toilet are located in the undercroft at the base of the Tulip staircase. For level access please use the entrance to the house at the base of the external horseshoe stairs.

Access

The Queen's House and all other Royal Museums Greenwich sites have accessible toilets, and our cafés and gift shops are wheelchair-accessible. 

Download our full access documents to help you plan a visit to the Queen’s House, from transport options to building entrances and lifts.

See maps and floor plans

Ear Defenders 

Ear Defenders Access Guide Symbol

Child or adult ear defenders are available to borrow at the Information Desks. Please return these at the end of your visit.

Quiet Spaces

We can provide quiet spaces for visitors who might want to make use of them

Visual guide 

Download our special Queen's House Visual Guide created to help you understand the current changes put in place to ensure social distancing.

Wheelchair access

Wheelchair Access Guide Symbol

All floors of the Queen's House have lift access.

Please note that if you are visiting the Queen’s House with a mobility scooter you may need to seek assistance from staff. This is because some models of scooter do not fit in the lift and ramps will be required if visiting the Great Hall and the Orangery. Ask at the information desk upon arrival.

Lift Access Guide Symbol

A limited number of manual wheelchairs are available to borrow free of charge from the Information Desk. We recommend booking these in advance, due to limited availability, by emailing bookings@rmg.co.uk.

Audio-described tours 

A number of our staff are trained to give pre-booked audio-described tours at our museums. 

British Sign Language (BSL) 

Sign Language Access Guide Symbol

A number of our Visitor Assistants are trained to British Sign Language Level 1 standard. The Queen's House audio guide is also available with British Sign Language.

Hearing loops

Hearing Loops Access Guide Symbol

Hearing loops are fitted at all site information desks and at key locations across the sites.

Accessibility at the historic Royal Observatory

Access

Wheelchair access

The Royal Observatory and all other Royal Museums Greenwich sites have accessible toilets, and our cafés and gift shops are wheelchair-accessible.

Wheelchair Access Guide Symbol

A limited number of manual wheelchairs are available to borrow free of charge from the Information Desk. We recommend booking these in advance, due to limited availability, by emailing bookings@rmg.co.uk or by calling +44 (0)20 8312 6608 (the office is open Monday-Sunday, 9am-5pm).

In the historic buildings there is no step-free access to:

  • The upper floor of Flamsteed House (the Octagon Room)
  • The Time and Society Gallery
  • The Great Equatorial Telescope.
  • The Camera Obscura. (there are two steps, one 8cm high and one 17cm high, which may be possible to navigate with some wheelchairs).

Additional information:

  • Step-free access to the gallery 'Time in Greenwich’ (Floor -1) is via an external lift in the Astronomer's Garden.
  • Step-free access to the gallery ‘Time and Longitude’ (Floor 1) is via an external lift in the Astronomer’s Garden. When you leave the lift on floor 1 please ring the bell for assistance in opening the door to access the gallery.
  • You can request step free access the rest of Floor 0 (Flamsteed House), but please note that this Grade 1 listed building has narrow entrance-ways (narrowest point approximately 70 cm) and may not be suitable for all wheelchairs.
  • The Meridian Galleries also contain some narrow entrance-ways (narrowest point is approximately 67 cm) and may not be suitable for all wheelchairs.
  • Mobility scooters may be too large for lift access and visitors are requested to ask a member of staff on duty for assistance.

The Royal Observatory is at the top of a steep hill in Greenwich Park. There are two routes through Greenwich Park to the Royal Observatory and Planetarium and these are signposted from the Sammy Ofer Wing park gates.

  • The main walking route follows the path directly up the hill and takes up to 13 minutes. This includes a short pause to take in the view of the city halfway up the path. This route includes steps and a steep hill.
  • The less steep route, which we particularly recommend for wheelchair users, takes approximately 25 minutes. This timing is based on an adult pushing an adult wheelchair user and taking a short break along the route.
British Sign Language (BSL)

British Sign Language supported and subtitled film and touchscreens are available at selected points within the permanent galleries across all our sites.

The Royal Observatory audio guide is also available with British Sign Language.

Sign Language Access Guide Symbol
Hearing aid loops

Induction loops for hearing aids are fitted at all site information desks.

Hearing Loops Access Guide Symbol
Access guide

General facilities

Getting here

The Royal Observatory is at the top of a steep hill in Greenwich Park. There are two routes through Greenwich Park to the Royal Observatory and Planetarium and these are signposted from the Sammy Ofer Wing park gates.

  • The main walking route follows the path directly up the hill and takes up to 13 minutes. This includes a short pause to take in the view of the city halfway up the path. This route includes steps and a steep hill.
  • The less steep route, which we particularly recommend for wheelchair users, takes approximately 25 minutes. This timing is based on an adult pushing an adult wheelchair user and taking a short break along the route.
Site maps
Cloakrooms

There are no cloakroom facilities at the Royal Observatory.

Lost property

Any found items or enquiries can be directed to one of our visitor assistants at the Royal Observatory.

Changing Place

The nearest Changing Places facility is down the hill from the Observatory, at the National Maritime Museum.

Toilets and baby change

In the Historic Royal Observatory an accessible toilet and baby-change facility is located on the right-hand side after exiting the Admissions area.

Additional toilets are located at the base of the external staircases in front of Flamsteed House.

Pushchairs

Due to the narrow interior of Flamsteed House pushchairs are not suitable unless required for children with disabilities or additional needs, but an external parking area is provided.

Pushchairs also aren’t suitable for:

  • The Time and Society Gallery
  • The Great Equatorial Telescope
  • The Camera Obscura.

Other questions

Please contact our Bookings team.

The office is open Monday-Sunday, 9am-5pm.

The grey metallic dome of the Peter Harrison Planetarium, with the historic buildings of the Royal Observatory Greenwich behind. A low sun is seen just peeping through the trees in the background

Accessibility at the Peter Harrison Planetarium

Choosing and booking a show

How to book

Our shows are very popular, so to prevent any disappointment, we recommend booking your tickets in advance. Planetarium shows are available to book online or via phone by calling +44 (0)20 8312 6608 (the office is open Monday-Sunday, 9am-5pm).

Wheelchair tickets

Four wheelchair spaces are available for each planetarium show. Pre-booking is recommended by selecting the relevant ticket option when booking online, or by contacting our Bookings team: email bookings@rmg.co.uk or call +44 (0)20 8312 6608 (the office is open Monday-Sunday, 9am-5pm).

Wheelchair Access Guide Symbol
Neurodiversity

For those who would benefit from a more relaxed environment, we recommend attending one of our Morning Stars planetarium shows

Visual impairment

For those with a visual impairment, we recommend attending one of our Audio Universe planetarium shows. The soundtrack and narration take a lead role in this show so it can be enjoyed irrespective of level of vision.

Tickets for companions and carers

Companions to disabled visitors are entitled to free admission. Pre-booking is recommended by selecting the relevant ticket option when booking online or by contacting our Bookings team: email bookings@rmg.co.uk or call +44 (0)20 8312 6608 (the office is open Monday-Sunday, 9am-5pm).

British Sign Language (BSL)

If you plan to bring a British Sign Language interpreter, the planetarium has a low-level spotlight to allow for interpretation to be visible during the screening if booked in advance. Please contact our Bookings team for further information or to arrange this by emailing bookings@rmg.co.uk or calling +44 (0)20 8312 6608 (the office is open Monday-Sunday, 9am-5pm).

Sign Language Access Guide Symbol
Hearing aid loops

Induction loops for hearing aids are fitted at all site information desks and inside the planetarium.

Hearing Loops Access Guide Symbol
Babies and children under 5

Children under 5 will only be admitted to Ted’s Space Adventure or certain community shows. Babies who cannot walk and must be held can be admitted for free: please book a free ticket for your baby by selecting the relevant ticket option when booking online or by contacting our Bookings team: email bookings@rmg.co.uk or call +44 (0)20 8312 6608 (the office is open Monday-Sunday, 9am-5pm).

All children except babies must be allocated a seat and require a child’s ticket. Please note there will not be an opportunity to leave the planetarium theatre once your show begins, so please ensure you use the toilet facilities beforehand.

Getting to the Planetarium

General information

The planetarium is part of the Royal Observatory site, located at the top of a steep hill in Greenwich Park.

There are two routes through the park to the Observatory and these are signposted from the Sammy Ofer Wing park gates next to the National Maritime Museum.

  • The main walking route follows the path directly up the hill and takes up to 13 minutes. This includes a short pause to take in the view of the city halfway up the path.
  • The less steep route, which we particularly recommend for wheelchair users, takes approximately 25 minutes. This timing is based on an adult pushing an adult wheelchair user and taking a short break along the route.

Please allow enough time to get to us and aim to arrive at least 15 minutes before the show’s start time, as latecomers cannot be admitted (except for our Morning Stars relaxed shows where late entry is allowed due to the lighting being kept at a higher level inside the planetarium).

Maps

The Peter Harrison Planetarium is located in the South Building of the Royal Observatory site.

Wheelchair access

The Royal Observatory and all other Royal Museums Greenwich sites have accessible toilets, and our cafés and gift shops are wheelchair-accessible.

Wheelchair Access Guide Symbol

Two manual wheelchairs are available to borrow free of charge. We recommend booking these in advance, due to limited availability, by emailing bookings@rmg.co.uk or calling +44 (0)20 8312 6608 (the office is open Monday-Sunday, 9am-5pm). Please speak to a member of staff on arrival to obtain your pre-booked wheelchair, or to request to borrow one on the day if available.

Lift Access Guide Symbol

The planetarium is fully accessible via lift. Mobility scooters may be too large for lift access and visitors are requested to ask a member of staff on duty for assistance

Queuing

If you are unable to queue for prolonged amounts of time, please make yourself known to a member of the planetarium foyer staff before the show and they will be able to assist you.

Inside the planetarium

General information

Our planetarium shows do not feature flashing images but do contain occasional fast motion.

No eating or drinking is permitted inside the planetarium theatre. Photography or recording of any sort is forbidden during our shows.

Seat types

Each seat in the front two rows of the planetarium theatre have a chair width of 45cm, chair depth of 50cm, and chair back height of 64cm. These seats recline slightly when weight is applied.

All the remaining seats have a chair width of 43cm, chair depth of 47cm, and a chair back height of 67cm. These seats are fixed in a very slightly tilted back position.

If you require a specific one of these seat types, please make yourself known to a member of the planetarium foyer staff before the show.

Seating Access Guide Symbol
Wheelchair spaces

Four wheelchair spaces are available for each planetarium show. Wheelchair users are welcome to transfer into a seat if they wish.

Wheelchair Access Guide Symbol
Hearing aid loop

The planetarium is fitted with an induction loop for hearing aids. If you would like to make use of this, please make yourself know to a member of the foyer staff before the show so they can ensure you get the best seats for it.

Hearing Loops Access Guide Symbol
Ear defenders

We have a small number of ear defenders available to borrow for the duration of the show. Please request them from either the planetarium foyer staff or the show’s presenter.

Ear Defenders Access Guide Symbol
Pushchairs

Due to the narrow interior of the building, pushchairs are not suitable for the planetarium theatre, but an external parking area is provided.

Buggy Park Access Guide Symbol
Latecomers and re-entry

You are welcome to leave the planetarium at any point during the show, but for most of our shows, we cannot allow re-entry or latecomers once the screening has begun. Re-entry and late entry for our Morning Stars relaxed shows is allowed as the lighting is kept at a higher level inside the planetarium.

General facilities

Maps

The Peter Harrison Planetarium is located in the South Building of the Royal Observatory site.

Toilets and baby change

Toilets, baby-change facilities and an accessible toilet are located in the South Building on the Lower Ground floor at the base of the central staircase. For level access please use the lift adjacent to the staircase.

Changing Place

The nearest Changing Places facility is down the hill from the Observatory, at the National Maritime Museum.

A logo illustrating a Changing Places toilet, showing a changing table, hoist and wheelchair user
Hearing aid loops

Induction loops for hearing aids are fitted at all site information desks and shops.

Hearing Loops Access Guide Symbol
Cloakrooms

There are no cloakroom facilities at the Royal Observatory.

Lost property

Any found items or enquiries can be directed to one of our visitor assistants at the Royal Observatory.

Other questions

Please contact our Bookings team.

The office is open Monday-Sunday, 9am-5pm.

Accessibility at Cutty Sark

Facilities

Cloakrooms and buggy parks

Buggy Park Access Guide Symbol

There are no cloakroom facilities at the Cutty Sark.

Buggy parking is available in the dry dock.  

Lost property

Any found items or enquiries can be directed to one of our visitor assistants at the Cutty Sark.

Toilets & baby change

Lift Access Guide Symbol

Toilets, baby-change facilities and an accessible toilet are located in the lower ground floor by the café and in the access tower across from the Main Deck.

Toilets and baby change Access Guide Symbol

Access

Cutty Sark and all other Royal Museums Greenwich sites have accessible toilets, and our cafés and gift shops are wheelchair-accessible. 

Download our access statement to help you plan a visit to the ship, from transport options to building entrances and lifts:

Find maps and floor plans

Neurodiversity and sensory processing difficulties 

A number of our staff are trained in autism awareness. 

Cutty Sark is a dementia-friendly site. 

Wheelchair access

Wheelchair Access Guide Symbol

For safety reasons, wheelchair access spaces for Cutty Sark are limited to three visitors at any one time.

Cutty Sark is wheelchair accessible with lifts providing access to all levels of the ship. Some areas of the Main Deck are not wheelchair accessible, but virtual access is provided to these spaces. 

The original ship structure restricts the size of the lift on board, so unfortunately mobility scooters cannot be accommodated on board.

Please also be aware that there are steps and gradients in Cutty Sark Gardens on the approach to the ship. There is a step-free route from King William Walk and Greenwich Pier.

Large print guides

Large Print Access Guide Symbol

Large print guides are available for visiting Cutty Sark.

Braille guide

A braille guide to Cutty Sark is available to download before a visit.

Tactility 

Tactile Access Guide Symbols

Tactile exhibits at Cutty Sark have braille and embossed labels.

British Sign Language (BSL)

Sign Language Access Guide Symbol

A number of our Visitor Assistants are trained to British Sign Language Level 1 standard. British Sign Language supported and subtitled film and touchscreens are available at selected points within the permanent galleries across all our sites.

The Cutty Sark audio guide is available with British Sign Language.

Hearing loops

Hearing Loops Access Guide Symbol

Unfortunately, it has not been possible to install a loop system inside Cutty Sark due to interference caused by the original wrought iron structure, but subtitles are included in all films with audio soundtrack. Hearing dogs and assistance dogs are welcome across all sites.

Cutty Sark is a registered dementia friendly site