Queen's House Ice Rink: frequently asked questions

Everything you need to know about ice skating at Queen's House in London this Christmas.

How do I buy tickets?

Book online and guarantee your place on the ice. 

Select your slot time using the calendar button, then pick the number and type of tickets you require.

You can also order tickets by phone by calling the Bookings team on 0208 312 6608, Monday to Sunday; 9am-5pm. The Bookings office is closed on 24, 25 & 26 December.

We recommend that all tickets are pre-booked online to avoid disappointment and to avoid queues on-site at busy periods. This will guarantee your selected session time. 

Book members tickets

How much do tickets cost?

The table below includes both peak and off peak prices. For full details, head to the booking page.

Ticket type  Off Peak price   Peak price  Super peak
Adult  £14.50 £16 £17
Child (under 16)  £7.25 £8 £9
Student/under 25  £9 £10 £12
Adult member  £12 £14 £15
Child member  £6 £7 £8
  • A one-off transaction fee of £2.95 per order applies for online and phone bookings.
  • Off peak dates are from Friday 20 November until Friday 11 December inclusive, and Monday 4 - Sunday 10 January inclusive.
  • Peak dates are Saturday 12 December to Sunday 3 January.
  • Super peak is on Thursday 24 December.

Is there a transaction fee?

There is a one-off transaction fee of £2.95 per order, which applies for online and phone bookings.

Why can I only buy 6 tickets in one transaction?

We’ve limited the number of tickets that can be purchased in line with updated advice from the UK Government which became law on the 14 September. We encourage all guests to adhere to the latest guidance and not visit or meet in groups of more than six people* to help protect themselves and each other when visiting our attractions. We will continue to monitor Government guidance closely.

Please adhere to all COVID safety requirements and kindly follow the instruction of our Ice Marshalls. Guests who repeatedly and wilfully refuse to comply with social distancing or group sizes will be asked to leave our attraction. *Government exemptions our outlined here

Do I need to do anything before I arrive?

After completing your order online, tickets will be emailed to you. You can print them out and bring them with you or show the attachment on your smartphone when you arrive. Make sure you have selected the right date and time. If you have any issues, please contact our Bookings team on 0208 312 6608, Monday to Sunday 9am-5pm. Alternatively, email bookings@rmg.co.uk.

If you have qualified for any discounts or special offers, please ensure you bring with you proof of your entitlement, such as Student ID, membership cards etc. The marshalls at the rink will request proof prior to your skate.

Tickets are unable to be rescheduled or refunded – please check your tickets and bookings carefully. Please ensure you arrive for your session 15 minutes before the start time.

What do I do if I haven't received my tickets?

Please check your spam mailbox as our email may have gone there. Not there? Please contact our Bookings team on 0208 312 6608, Monday to Sunday 9am-5pm. Alternatively, email bookings@rmg.co.uk.

Admission to the ice rink is by ticket only. All ice skaters must have a ticket.

Can I change my booking?

Once booked, tickets are non-transferable and are unable to be rescheduled, refunded or cancelled.

Please check your tickets carefully prior to checking out, as mistakes cannot always be rectified.

How do I get to the Queen's House Ice Rink?

The ice rink is located outside the Queen’s House on Romney Road, SE10 9NF in Greenwich.

Plan your journey and find out more about getting to Royal Museums Greenwich by car and public transport, or even by boat!

Can I park at the ice rink?

There is a secure public car park at the National Maritime Museum which can be used by visitors to any of our museums. The car park is located on Park Row within the grounds of the Museum.

Opening hours: 8am - 7pm (or after last ice-skating session) on weekends and bank holidays only (including 24 & 26 December and 1 January 2021).

Parking in Greenwich is limited, particularly at weekends. There are off-street pay-and-display car parks in Greenwich Park (run by the Royal Parks; 250 spaces, maximum 4 hours).

The Royal Borough of Greenwich operates car parks nearby in Park Row and Burney Street. Usual exemptions apply for Blue Badge holders.

When should I arrive?

Please arrive at the Skate Exchange 15 minutes before your session time to allow ample time to put your skates on and store belongings.

Please only bring essential items to the rink with you. Storage facilities are limited and staff will not be able to look after your belongings for you.

How long do skating sessions last?

Sessions last up to 45 minutes on the ice. We allow 15 minutes for skate exchange and session change. **Due to having to stagger sessions to reduce the number of people in the skate exchange this year, we may have to start your session late or end your session early in order to maintain the ice. We will try and keep this to a minimum. You may not receive a full 45 minutes on the ice.

Can I book a skate aid?

Yes, they are £5 each to hire and are available online, subject to availability. Please pre-book your child’s skate aid in advance of your visit. No skate aids will be available to hire on the day at the rink.

Skate aids are to help children with balance and their skating – we do not have skate aids available for adults. Skate aids must always be supervised by an adult and must not be left unattended on the ice.

Skate aids may be a penguin or a dolphin. The type of skate aid available is allocated on a first come, first served basis.

Can I bring my own skates?

Yes, you can bring your own skates. However, organisers are not responsible for your skates, shoes or property when skating at our rink. There is no reduction in price if you bring your own skates.

What are your skate sizes?

Our skate sizes go from size J8 to size14.

We cannot guarantee that your size will be available. We hold hundreds of skates in stock in the range of sizes. They are provided on a first come first served basis.

What happens if the weather is bad?

The ice rink will operate in nearly all weather conditions. In the unlikely event that the ice rink must close, alternative sessions will be offered. We regret that no refunds will be given due to bad weather.

Outdoor ice rinks are subject to the elements and due to rain, unseasonably warm weather, high winds or a combination of these weather conditions, the surface of the ice rink can develop a layer

of water. It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold but also to aid traction on the ice when getting up.

As soon as there is some water on the surface, the wind agitates it and it generally takes longer to refreeze until we have lower temperatures and the wind drops off. Removing the water from the surface is counterproductive as it removes the layer of cold water that is insulating the ice below it, exposing the ice to further melting, and thus affecting the ice depth. All rinks with surface water and the correct thickness of ice are safe to skate on and our priority is to keep the ice safe for all skaters. This is an unavoidable occurrence with outdoor ice rinks and all outdoor ice rinks in the country will experience the same challenges.

Our advanced cooling equipment keeps the rinks frozen and operational in most weather conditions. In the unlikely event that extreme weather conditions force us to close the rink, before your session, we will arrange for you to book into an alternative session, subject to availability.

What if the ice is wet?

Outdoor ice rinks are subject to the elements and due to rain, unseasonably warm weather, high winds or a combination of these weather conditions, the surface of the ice rink can develop a layer of water. It is not unsafe to skate on a wet rink, just more uncomfortable if you fall and get wet. It can be more slippery when getting up, which is why we advise wearing gloves – not only to help with the cold but also to aid traction on the ice when getting up.

As soon as there is some water on the surface, the wind agitates it and it generally takes longer to refreeze until we have lower temperatures and the wind drops off. Removing the water from the surface is counterproductive as it removes the layer of cold water that is insulating the ice below it, exposing the ice to further melting, and thus affecting the ice depth. All rinks with surface water and the correct thickness of ice are safe to skate on and our priority is to keep the ice safe for all skaters. This is an unavoidable occurrence with outdoor ice rinks and all outdoor ice rinks in the country will experience the same challenges.

What should I wear?

We recommend wrapping up in warm, outdoor clothing and please wear gloves. As skates can get wet, it would be a good idea to bring a change of socks for after your session.

On all outdoor ice rinks there is a risk of getting soggy as there is often surface water on the ice. If you fall over you will probably get wet.

If it is raining or snowing, the rink will still be safe to skate on, but on our outdoor rinks you will be open to the elements and therefore you will get wet. Please check the weather forecast and dress appropriately.

Can I leave my bags?

Bags of any description are NOT permitted on the ice, so we advise to only bring essentials with you. All bags must be placed in the lockers provided. Lockers cost £2.00 and are non-refundable. Lockers must be paid for by card - they are cashless.  Please do not bring large baggage or valuable items to the ice rink as they will not fit into a locker.

Please note that due to COVID-19 safety measures, staff will not be able to hold or touch any of your personal belongings to avoid any unnecessary contact.  Please bring the minimum belongings you need with you. Lockers must be used to store any belongings you are unable to take on the ice, including bags, extra clothing, etc.  There are a limited number of lockers so please share with members of your household where possible.

Lockers are used entirely at your own risk.

Arena Group does not accept any liability for loss, theft or damage except if caused by intent or gross negligence of the company or its employees.

Is there a minimum age to skate?

The minimum age to skate is three years old. Children aged between 3 and 9 inclusive must be accompanied by an adult (18+) on the ice. Children between 10-12 years of age must be accompanied at the site with adults who are watching at all times. A ratio of 1 adult to 5 children will be accepted.

You can skate on our rink up to any age, although you are responsible for skating and it is not recommended for anyone with serious illness, heart conditions or pregnant mothers to be.

You undertake ice skating at your own risk.

Do you have skate Marshalls?

Our Ice Skate Marshalls are on the ice rink to monitor safe skating and will assist when possible if you are a novice.

COVID-19 rules – Please ensure you are following all government social distancing guidelines whilst you are on the rink and in the skate exchange or any other indoor area. In particular, please follow any instructions given by the skate marshalls with regard to direction or separation, as these are to protect you and other skaters. Please ensure you leave the rink when requested, promptly.

Is there food and drink available?

Yes, during museum opening hours, the cafes will be open at the National Maritime Museum.

Can I watch even if I’m not skating?

Yes, the ice rink area will be open to spectators; non-skaters are welcome to visit and watch. This is not a covered area so please also wrap up warm.

COVID-19 rules – Please ensure you maintain the recommended social distance from anyone not from your household whilst spectating.

Currently, October 2020, these rules permit only two households to be together indoors or up to 6 people, from any number of households, to meet outdoors.

These guidelines / rules are subject to change both at a local or a national level. We expect our customers to follow these guidelines / rules at all times. 

Can I visit the museum during my visit?

Yes! The Queen’s House and National Maritime Museum are both free of charge but for safety reasons you must book a timed entry slot online in advance. Please note you will need a separate ticket for each site. Please check the latest tickets and prices for Cutty Sark and the Royal Observatory here

If I cannot make it to my booked session, will I get a refund?

Unfortunately, we cannot offer any refunds for non-attendance. It is your responsibility to ensure you leave sufficient time to get to the location.

Can I skate on Christmas Day?

Unfortunately, we are closed on Christmas Day, but we are open all other days.

Is there wheelchair access?

Yes, the ice rink is accessible for wheelchair users. To book tickets, please contact the Bookings team on 0208 312 6608 or email bookings@rmg.co.uk. Disabled parking bays are available to pre-book at the National Maritime Museum, please ask for availability at the time of booking.

Are there toilets at the ice rink?

There are no toilets at the ice rink itself, however there are toilets available in the National Maritime Museum. This is a less than two minute walk from the ice rink. The toilets are fully accessible. You will be unable to go to the toilet in your skates, so please plan ahead!

What time does the ice rink close?

The ice rink, museum grounds and car park (on weekends and bank holidays only) will close after the last skate. All skaters and spectators are expected to exit promptly upon closing.

I would like to celebrate a special occasion, do you cater for parties?

We are reviewing this and hope to be able to offer some group/party packages. All groups and parties need to adhere to government COVID-19 guidelines. Please email us to discuss your individual requirements on bookings@rmg.co.uk.

Should you want to go all out and take over the entire rink or organise a bespoke package deal please contact events@rmg.co.uk.

Do I have to wear a mask?

We ask that you wear a mask (unless specifically exempt under Government guidelines) whilst you are inside the ice rink tent. Whilst on the ice, please wear a mask as much as possible.

We ask that you always maintain social distancing from anyone not in your household. Please follow all signage and any instructions from skate marshalls.

What happens if I, or a member of my household, becomes unwell prior to our session?

Do not attend your skating session if you, or any of your group, are showing signs of any of the known COVID-19 symptoms: a high temperature, a new persistent cough, a loss or change to your sense of smell or taste.

Email us at bookings@rmg.co.uk and we will arrange to reschedule your ticket.

What steps have you taken to combat the spread of COVID-19?

  • We are committed to the following steps to mitigate the risk of the spread of COVID-19 at our temporary ice rink attractions:
  • To conduct COVID-19 Risk Assessments and share results with rink teams.
  • To implement a robust cleaning and sanitization system across sites, in line with or exceeding, government guidelines.
  • All staff will be temperature checked on arrival.
  • To increase ice rink space per skater by a third – reducing the number of skaters on the rinks.
  • To stagger session times as evenly and safely as possible.
  • To provide contactless interaction where possible (payments, ticket scanning etc.).
  • To take all reasonable steps to maintain social distancing.
  • Where social distancing is not possible, to implement measures to reduce the risk of transmission.

How can I help to protect myself and others whilst at the rink?

  • Please arrive no more than 15 minutes before your session and move promptly through skate exchange
  • The café is open but strict capacity limits will be followed. Please follow all current government guidelines with regard to meeting others outside of your household.
  • Always wear a face mask/covering (unless exempt from doing so) whilst inside at the ice rink and as much as possible whilst skating.
  • Use the hand sanitizer available and avoid touching any surfaces you don’t need to.
  • Maintain social distancing at all times – follow the signage at the rink and any instructions from marshalls.
  • If queuing at any point, please keep in your group, facing forward, and maintain a safe distance from others outside of your group.
  • Use contactless payment methods – cash will not be accepted at the rink or at any of the associated attractions.
  • Ensure any children with you are also following the guidelines.
  • Follow all instructions from marshalls and listen and follow any tannoy announcements.

What changes can I expect due to COVID-19?

We have changed some processes and systems at the rink to protect our customers, visitors and staff. Please bear with us in these extraordinary times. We have made changes that may affect your skating session but are necessary to ensure we are COVID-secure for all.

To reduce the number of people in the skate exchange and allow for social distancing, we have introduced staggered session start times for some sessions.

Staggering sessions gives us less opportunity to maintain the ice as there are skaters on the rink most of the day. If it becomes necessary to clear the ice in order to maintain it, we will ask you to leave the rink or delay your entry on to it. This may be within your 45 minutes skating session.

To manage the flow of skaters off and on the ice safely and maintain the maximum number of skaters on the ice, it may occasionally be necessary to reduce your skating session. We will aim to keep this to a minimum.

What happens if there is a lockdown that affects the Queen’s House ice rink?

In the unlikely event that we have to shut the rink, we will reschedule your ticket, where possible, for later in the season. Alternatively, we can carry the ticket over to next year for you.

I have further questions that have not been answered here

Please email our bookings team who will be happy to help – bookings@rmg.co.uk – or call on 0208 312 6608, Monday to Sunday 9am-5pm.