Frequently asked questions about Membership

Find out how to take advantage of your Royal Museums Greenwich membership benefits, including free tickets, discounts and more.

Do I need to book a slot to visit Royal Museums Greenwich even if I'm a Member?

How do I book my free Members' ticket to visit a site at Royal Museums Greenwich?

What if I have booked Member tickets but I can no longer use them?

What has happening to my Membership during the Museum’s closure?

Is the Members’ Room open?

I’ve lost my Membership card. What should I do?

I’ve forgotten my Membership card. Can I still use my benefits?

Where are the Membership cards for children on my Family Membership?

What is the age limit for children on a Family Membership?

What is a Direct Debit Membership?

Can I have different people as my second Member in each visit, or bring a guest?

Does my guest get a Membership card?

I am a visitor with disabilities. Can my companion go free with my Membership?

How do I activate my Gift Membership voucher?

I’m a Flamsteed Astronomy Society Member. How do I book Flamsteed events online? 

What are the terms and conditions of the Membership? 

Do I need to book a slot to visit Royal Museums Greenwich even if I’m a Member?

Yes. We are limiting the number of visitors allowed at each of our sites to help everyone follow government guidelines and ensure that our sites don’t exceed their capacity. Find out more about your upcoming visit and the guidelines we have in place to keep you safe here.

You must book a ticket for every member of your party, including children under the age of 4 and those entering on Membership guest passes.

If you turn up at one of our sites and you do not have a booked slot, even if you’re a Member we may not be able to accommodate you, and you will not be able to enter the site.

How do I book my free Members’ ticket to visit a site at Royal Museums Greenwich?

We recommend booking your free Members’ tickets via our online portal. To log-in please enter your surname and Membership number. Your Membership number is the long number located on your plastic or digital Membership card, underneath your Membership barcode. Please note if you hold a Membership for two people and each Member has a different surname you will need to enter the surname of the ‘lead’ Member to book your tickets.

If you are having problems logging into our system, we recommend refreshing the page, opening the link in another browser or clearing your cache.

You can also book tickets by contacting our office directly either by emailing membership@rmg.co.uk or by calling 020 8312 6678.

What if I have booked Member tickets but I can no longer use them?

If you have booked a slot to visit us and you can no longer use it, please contact the Membership Team directly on membership@rmg.co.uk or 020 83126678. We can then release the tickets to be used by another visitor and rebook you new tickets if your preferred date is available.

What has happening to my Membership during the Museum’s closure?

We have extended all Memberships for four months, to cover the period of time that all of our sites were closed.

If you purchased your Membership by a one-off payment method (credit/debit card, cash or cheque) we have added those extra four months at the end of your current Membership, and will ask you to renew your Membership at the end of this extra four months.

If you have an ongoing Membership that you pay for via Direct Debit your additional four months will be added to your current Membership cycle, and your next payment will be due sixteen months after your last payment prior to our reopening in July 2020.

Everyone who had a Membership during our closure period has been contacted to inform them of their new expiration/renewal date, but if you are unsure of this date please contact the Membership Office on membership@rmg.co.uk or 020 8312 6678.

Is the Members’ Room open?

The Members’ Room is not currently open, as we are unable to patrol social distancing in the space. As soon as we are able to reopen this space, we will let our Members know.

I’ve lost my Membership card. What should I do?

If you contact the Membership office we will send you a new electronic version of your Membership card. We are currently not able to print replacement cards on site.

I’ve forgotten my Membership card. Can I still use my benefits?

You can still enter our sites by showing your pre-booked ticket. Unfortunately our team are not able to verify Memberships on site or reprint Membership cards, so if you do not have your Membership card you will not be able to access your Membership discount at our cafes and shops.

You can still get access to any of our sites for free; simply visit our admissions staff, who will be able to verify your Membership. Unfortunately, you cannot access the Members’ room or use your Membership discounts without your Membership card.

Where are the Membership cards for children on my Family Membership?

All Family Membership types cover up to four children.

What is the age limit for children on a Family Membership?

Children are considered to be anyone under the age of 16. If you have children older than this and they wish to use Membership benefits, they will either need to purchase their own individual Membership or you can purchase a guest pass to add to your Membership.

Please note: if you purchase a guest pass, this means that your child will only be able to visit the Museum when accompanied by one of the adults on the Membership.

What is a Direct Debit Membership?

Paying by annual Direct Debit is the most convenient way to manage your Membership, and you save £10 on your Membership too. Payment will not be collected when you sign up, but on a later date specified in your confirmation letter. Your Membership will renew automatically every year.

We will notify you 10 working days before your renewal payment is due. You can cancel your Direct Debit at any time after your first payment by simply contacting either the Membership Office or your bank or building society.

Can I have different people as my second Member in each visit, or bring a guest?

Membership is for the named person(s) and is non-transferrable. If you wish to bring a guest when you visit the Museum you can purchase a guest pass for £25. This means an unnamed

adult guest can gain free admission alongside you to Cutty Sark, the Royal Observatory, special exhibitions at the National Maritime Museum and Planetarium shows.

Please do note that you will still need to book your guests ticket in advance using our membership portal.

Does my guest get a Membership card?

As guest passes can only be used when the Member is present you won’t receive a separate card for your guest pass. Your guest pass will instead be attached to your Membership card, and will allow you to book additional tickets when pre-booking to visit our sites.

I am a visitor with disabilities. Can my companion go free with my Membership?

Yes, your companion goes free when they are accompanying you. Please ensure that you have added a free companion ticket to your booking when you visit our sites.

How do I activate my Gift Membership voucher?

You can active your Gift Membership code by calling the Membership team. We are currently unable to activate Gift Membership vouchers online.

I’m a Flamsteed Astronomy Society Member. How do I book Flamsteed events online?

Please visit flamsteed.info for information about upcoming Flamsteed events. If you still have queries contact the Society directly on Flamsteed@rmg.co.uk.

What are the terms and conditions of the Membership?

You can see all Membership terms and conditions below.

PDF icon Membership T&Cs