Frequently asked questions about Membership

Find out how to take advantage of your Royal Museums Greenwich membership benefits, including free tickets, discounts and more.

Can I still purchase Membership while the Museum is closed?

Yes, and there are still plenty of benefits for Members, even when our indoor attractions are closed. Members have free access to virtual Planetarium shows, access to exclusive Members' content and discount for some of our paid online events. 

Purchasing Membership also helps to support the Museum and our work preserving our historical sites and national collection.

Please note that while the Members office remains open, Monday - Friday, 9am to 5pm, our team are currently working remotely.

How do I book my free or discounted Members’ tickets for online events?

We recommend booking your free Members’ tickets via our online portal. To log-in please enter your surname and Membership number. Your Membership number is the long number located on your plastic or digital Membership card, underneath your Membership barcode. Please note if you hold a Membership for two people and each Member has a different surname you will need to enter the surname of the ‘lead’ Member to book your tickets.

If you are having problems logging into our system, we recommend refreshing the page, opening the link in another browser or clearing your cache.

You can also book tickets by contacting our office directly either by emailing membership@rmg.co.uk or by calling 020 8312 6678.

How do I find out about Members' exclusive events?

Information about our Members' only events will be emailed to all Members who we have permission to contact. If you haven't been receiving these emails, we may not have permission to contact you, or may hold incorrect details for you. Please contact our office directly by emailing membership@rmg.co.uk or by calling 020 8312 6678.

Is the Members’ Room open?

The Members’ Room at the National Maritime Museum is currently closed.

I’ve lost my Membership card. What should I do?

If you contact the Membership office we will send you a new electronic version of your Membership card. We are currently not able to print replacement cards on site.

What is the age limit for children on a Family Membership?

Children are considered to be anyone under the age of 16. If you have children older than this and they wish to use Membership benefits, they will either need to purchase their own individual Membership or you can purchase a guest pass to add to your Membership.

Please note: if you purchase a guest pass, this means that your child will only be able to visit the Museum when accompanied by one of the adults on the Membership.

What is a Direct Debit Membership?

Paying by annual Direct Debit is the most convenient way to manage your Membership, and you save £10 on your Membership too. Payment will not be collected when you sign up, but on a later date specified in your confirmation letter. Your Membership will renew automatically every year.

We will notify you 10 working days before your renewal payment is due. You can cancel your Direct Debit at any time after your first payment by simply contacting either the Membership Office or your bank or building society.

Can I have different people as my second Member in each visit, or bring a guest?

Membership is for the named person(s) and is non-transferrable. If you wish to bring a guest when you visit the Museum you can purchase a guest pass for £25. This means an unnamed adult guest can gain free admission alongside you to Cutty Sark, the Royal Observatory, special exhibitions at the National Maritime Museum and Planetarium shows.

Please do note that you will still need to book your guests ticket in advance using our membership portal.

Does my guest get a Membership card?

As guest passes can only be used when the Member is present you won’t receive a separate card for your guest pass. Your guest pass will instead be attached to your Membership card, and will allow you to book additional tickets when pre-booking to visit our sites.

I am a visitor with disabilities. Can my companion go free with my Membership?

Yes, your companion goes free when they are accompanying you. Please ensure that you have added a free companion ticket to your booking when you visit our sites.

How do I activate my Gift Membership voucher?

You can active your Gift Membership code by calling the Membership team. We are currently unable to activate Gift Membership vouchers online.

I’m a Flamsteed Astronomy Society Member. How do I book Flamsteed events online?

Please visit flamsteed.info for information about upcoming Flamsteed events. If you still have queries contact the Society directly on Flamsteed@rmg.co.uk.

What are the terms and conditions of the Membership?

You can see all Membership terms and conditions below.

PDF icon Membership T&Cs