Essential Information
| Type | Experiences |
|---|---|
| Location | |
| Date and Times | Saturday 29 November at 4pm and Thursday 11 December at 5.15pm |
| Prices | Child and an accompanying adult: £25, Additional adult: £27, Additional child: £27 | Member child and accompanying adult: £22.50, Additional adult Member: £25, Additional child Member: £25 |
| Discount for Members. Not a member? Join now |
Experience the magic of Santa’s Grotto at the Queen’s House.
This winter, step inside the former royal residence and journey into an enchanting world, inspired by the Christmas story of The Nutcracker.
Our relaxed sessions are suitable for neurodivergent and SEND visitors and those with sensory processing differences.
Immerse yourself in the colourful delights of the ‘Land of Sweets’ and the ‘Land of Ice and Snow’. Along the way, meet Clara and the Nutcracker, hear their spellbinding tales, and enjoy performances from tin soldiers.
Your adventure finishes in Santa's Grotto, where little ones can meet Santa Claus himself and take home a special gift.
With soaring Christmas trees, lavish decorations and twinkling lights, the Queen’s House provides a majestic backdrop for an unforgettable festive experience.
Places be aware that places on our relaxed sessions are limited. To ensure as many SEND families can attend the sessions, please try to limit the number of additional adults and children booking these sessions.
What to expect
- Fewer tickets are available per time slot, so the experience will be quieter than usual
- Lighting and music levels will be reduced for a calmer experience
- More relaxed attitude towards noise and movement
Dates
Relaxed sessions are running on the following dates. If a date is showing as unavailable when you click through to the booking calendar, it means it is sold out.
- Saturday 29 November: 4pm-4.45pm
- Thursday 11 December: 5.15pm-6pm
Important information
Please check these details carefully before booking. All tickets are non-transferable and non-refundable.
What is the experience?
Santa’s Grotto at the Queen’s House is a world of enchantment and wonder. Ticket holders will be taken on a 45-minute festive journey with live interactive performances, such as theatre, music and storytelling. And, of course, a special one-on-one moment with Santa.
When will the relaxed sessions take place?
Relaxed sessions are running on the following dates:
- Saturday 29 November: 4pm-4.45pm
- Thursday 11 December: 5.15pm-6pm
What can I expect from the relaxed sessions?
Our relaxed sessions have:
- Fewer tickets available per time slot, so the experience will be quieter than usual
- Reduced lighting and music levels for a calmer experience
- Sessions designed for children with additional sensory, educational, and emotional needs
How much is the experience?
- One child and one accompanying adult: £25
- Additional adult: £27
- Additional child: £27
- Under 1s: Free
Member tickets
- Member Child and accompanying adult: £22.50
- Additional adult Member: £25
- Additional child Member: £25
Book ticketsBook Member tickets
All adults and children visiting Santa’s Grotto at the Queen’s House will need a ticket. Children will receive a gift from Santa. Unfortunately, adults and children under 1 will not receive a gift.
How do I book?
You can book tickets online or in person at our Queen’s House admission desk. Royal Museums Greenwich Members can book tickets here. You can book tickets in person at the Queen's House admission desk, subject to availability. Advance booking is strongly recommended.
Where is it located?
Santa’s Grotto at the Queen’s House is in the Orangery in the Queen’s House (park side). The entrance will be signposted.
When shall I arrive, and how long is the experience?
Please arrive 5–10 minutes before your session time to allow for check-in. This is a performance experience which includes a visit to Santa’s Grotto. Sessions will last up to 45 minutes.
Planning your visit to the Queen’s House
The Queen’s House is a quick and easy journey from central London via train, DLR and bus. There is a secure car park nearby at the National Maritime Museum, which is open to visitors during weekends, bank holidays and school holidays.
Is Santa’s Grotto at the Queen’s House wheelchair friendly and do you provide additional assistance?
Yes, the Grotto is wheelchair friendly, and accessible toilets are available at the Queen’s House.
We kindly ask wheelchair users and visitors using mobility scooters to contact us in advance of visits. Please email bookings@rmg.co.uk.
Please be aware that we can accommodate a maximum of two wheelchair users per relaxed session.
A limited number of manual wheelchairs are available to borrow free of charge. Due to limited availability, please enquire in advance by emailing bookings@rmg.co.uk
Our Visitor Assistants are also trained in disability awareness, so please ask a member of staff for any assistance you may need during your visit. Click here for useful information about facilities at our museums.
Disabled parking is available for free for Blue Badge holders. Please book in advance by emailing bookings@rmg.co.uk
I have another question
Check out our frequently asked questions to find out more about Santa’s Grotto at the Queen’s House and read our terms and conditions for full details.
You can also contact our bookings team if you have specific queries or issues. Email bookings@rmg.co.uk or call 0208 312 6608. The office is open daily from 9am-5pm.
