Plan a safe visit to Royal Museums Greenwich

Cutty Sark, the Royal Observatory, National Maritime Museum and Queen's House are now open following the coronavirus lockdown.

We can't wait to welcome you back to one of London's most historic areas, and we've been working hard to make sure our sites are ready.

This page is designed to help you plan a visit that is as safe as possible. Please make sure you follow these guidelines, and do contact us if you have any questions.

Visit now

Plan your visit

Which Royal Museums Greenwich attractions are open?

The table below shows the current opening plan for our sites. See all opening times

Weather warning: you may have to queue outside when entering our sites. In wet weather please come prepared.

 
Attraction Opening date Tickets
Cutty Sark Open now Book now | Become a member
Royal Observatory Open now Book now | Become a member
Queen's House Open now Book now | Become a member
National Maritime Museum Open now | Astronomy Photographer of the Year open 23 October Book now | Become a member

Please note: dates and times are subject to change depending on government guidelines

How to book online

You must book your time slot in advance, even if you're a Member. Pre-booked tickets ensure that visits are spread out throughout the day, and that sites don’t exceed their capacity. There is no limit to the time you can spend on our sites. 

If you want to visit both the Cutty Sark and the Royal Observatory, you can buy a Royal Museums Greenwich Day Pass and save up to 20% on the cost of your tickets.

The Queen's House Art Gallery and Insight Investment Astronomy Photographer of the Year exhibition are free, but you still need to book a gallery entry ticket in advance.

Cutty Sark tickets   Members book here

Royal Observatory tickets   Members book here

Queen's House tickets Members book here

National Maritime Museum tickets   Members book here

Insight Investment Astronomy Photographer of the Year Members book here

Book a Royal Museums Greenwich Day Pass

  1. When you click the links above you will be taken to our online booking system.
  2. First pick your date and entry time using the calendar button.
  3. Then select the number of tickets you require and click 'add to basket'.
  4. Your ticket will be emailed to you once you have completed the booking.
  5. Remember to bring this with you on the day of your visit - you can either show it on your phone or print out a copy.

If you are displaying the symptoms of coronavirus or have been told to self-isolate, please do not visit our sites. Please email bookings@rmg.co.uk to postpone your visit until it is safe and possible to do so.

Find out more: Royal Museums Greenwich and NHS Test and Trace

Bookings for the Peter Harrison Planetarium are via phone only. 

Call the bookings team on 0208 312 6608. The Bookings office is open Monday–Sunday; 09:00–17:00. You will need to book your tickets for our shows at least 24 hours in advance.

Getting to Royal Museums Greenwich

All our sites in Greenwich are within easy walking distance of each other, and Greenwich Park is a wonderful open space to spend time in.

If you are visiting the National Maritime Museum, please enter via the Romney Road entrance. The Sammy Ofer Wing is only for visitors to the Museum shop and café.

There are a number of options for travelling to Greenwich.

See more travel information

Safety measures

We've put measures in place across our sites to make them as safe as possible for both visitors and staff. These include:

✔ Reduced capacity and one way routes at our sites to ensure we can maintain social distancing

✔ Increased cleaning regime

✔ Sanitiser stations

✔ Card payments only

✔ Screens at all our cash desks

✔ Online bookings only

✔ Some interactives, touch screens and audioguides will be unavailable

What you can do to help us

✔ Book online

✔ Maintain social distancing

✔ Please wear a face covering

✔ Use our cleaning stations

✔ Pay by card

✔ Please follow any directions given to you by our staff

✔ Have fun and enjoy your visit!

Food and drink

Our cafés at the National Maritime Museum and Cutty Sark are now open. Refreshments are also be available from food stalls outside the Royal Observatory and near Greenwich Park. Find out more

Toilets, facilities and access

If a site is open, our toilets will be open with enhanced cleaning regimes. Please note: to use our toilets you must have a valid entry ticket.

Buggy parks are available at Cutty Sark, the Royal Observatory and the National Maritime Museum, with limited capacity. These are not staffed, and are used at the visitor’s own risk. Please note: children's bikes, scooters and skateboards are not permitted at our sites and cannot be stored in our buggy parks. 

Our cloakrooms are currently unavailable, but a limited number of lockers are available at the Queen's House and National Maritime Museum for a £1 fee.

Royal Museums Greenwich offers free admission to companions accompanying visitors with disabilities. Please select ‘companion’ ticket for your companion when you book online.

To reserve a wheelchair, please email the bookings team in advance of your visit on bookings@rmg.co.uk

File Covid-19 Risk Register.xlsx

Frequently asked questions about bookings

WHY ARE THE ALL HANDS AND AHOY! INTERACTIVE GALLERIES STILL CLOSED?

We are working hard to put very strict protocols in place to operate and keep children, parents and our staff safe. This is not a straightforward opening and we need time to ensure safety measures are in place before we open these galleries. We will update the website with any new developments.

WHY DO I NEED TO PRE-BOOK MY TIMESLOT?

We are limiting the number of visitors to help everyone follow social distancing guidelines and to ensure the safety of our visitors and staff. Pre-booked timeslots ensure that visits are spread out throughout the day, and that sites don’t exceed their capacity. There is no limit to the time you can spend on our sites. However, you will need a separate ticket for each site.

CAN I BOOK OVER THE PHONE?

You can purchase tickets over the phone by calling our bookings office on 0208 312 6608, 9am-5pm.

I BOOKED TICKETS TO THE ROYAL OBSERVATORY OR CUTTY SARK FOR A VISIT DURING THE LOCKDOWN PERIOD. CAN I STILL USE THESE TICKETS?

Your tickets to the Royal Observatory or Cutty Sark will be valid for a year, until 31 March 2021. We ask that all unused tickets are exchanged for new timed tickets in advance. When you are ready to re-book, please email your order confirmation, along with your new visit date and arrival time to bookings@rmg.co.uk. You will be sent new e-tickets ahead of your visit. If you turn up on the day without exchanging your tickets in advance and there isn’t availability, you will be asked to contact the Bookings team to book an alternative visit date.

HOW ARE YOU COMPLYING WITH NHS TEST AND TRACE POLICY?

In line with guidance issued by the Department for Health and Social Care, we will share your contact details with NHS Test and Trace personnel, if requested, in the event of a fellow customer or staff member testing positive for coronavirus.

Supporting NHS Test and Trace will help to minimise the transmission of COVID-19 and avoid the need to introduce local lockdown measures.

WILL AUDIOGUIDES BE AVAILABLE?

Yes, audio guide devices are now back at Cutty Sark; we will not be offering headphones at this time so please bring you own if you are able to. You can also still follow the audio tour of Cutty Sark using your phone and a link to the audio guide for your mobile device will be sent with your e-ticket upon booking. 

We are busy working to get our Royal Observatory's guided tour online, and we will update our website as soon as it's available. 

HOW MANY FRIENDS/FAMILY CAN I HAVE IN MY GROUP?

We kindly ask all visitors to adhere to the government guidance on group and household meetings and gatherings. From the 17 October, Covid restrictions include a ban on households mixing indoors in London. We encourage all guests to adhere to the latest guidance to help protect themselves and each other when visiting our attractions.

CAN I VISIT IF I LIVE IN AN AREA THAT HAS TIER 3 RESTRICTIONS?

As part of the Government's Tier 3 guidance, residents living in areas under these restrictions are advised not to leave their area unless for work or educational purposes. If you are currently living under Tier 3 restrictions, please do not visit our sites. Please email bookings@rmg.co.uk to postpone your visit until it is safe and possible to do so.

CAN I TURN UP ON THE DAY?

You will need to book your ticket in advance so we’re able to control numbers to maintain public safety. However, you can book online on the day of your visit if there are timeslots available. Unfortunately, if there isn’t availability, you will be politely turned away.

I’M A ROYAL MUSEUMS GREENWICH MEMBER. DO I STILL NEED TO BOOK?

As a member, you have free access to all our sites, but you will now need to book your visit online in advance even at our free sites. To ensure as many people as possible get a chance to enjoy our sites, please do let us know if you are unable to visit so we can allocate your space to other visitors. If you have any questions, please email membership@rmg.co.uk or phone the team on 020 8312 6678 (Monday-Friday, 9am-5pm).

CAN I ARRIVE EARLIER THAN THE TIME SHOWN ON MY TICKET?

You can arrive early and enjoy the outside spaces, but you will not be allowed to enter the sites. You can have access to the sites within half an hour of the start time of your visit. Please note that queuing is not permitted indoors due to lack of space and social distancing guidelines. In case of rain or inclement weather, please arrive prepared with everything you may need.

IS THERE A BOOKING FEE?

No.

WHAT IF I MISS MY TIMESLOT?
We will do our best to fit you in if we can, but if we have reached capacity for the timeslot when you arrive, you will have to wait for the next available timeslot.

I’VE FORGOTTEN MY BOOKING CONFIRMATION – CAN I STILL GET IN?

No, not at our paid sites. You can show us your booking confirmation as a printout or on your mobile device, but without it we won’t be able to let you in. For the sake of everyone’s safety, we need to be really careful that we only admit visitors with a valid booking confirmation. At our free sites, we will be able to admit you if you rebook and we have available capacity.

I’VE BOOKED A TIMESLOT BUT FORGOTTEN TO BRING MY MEMBERSHIP CARD TO SITE. WILL YOU STILL LET ME IN?

Yes, as long as you have your booking confirmation with you either as a printout or on your mobile device. Please remember you will need your card to take advantage of your discount benefits.

I’VE CHANGED MY PLANS. CAN I SWAP MY TICKET OR GET A REFUND?

No, all our tickets are non-refundable and non-transferable.

HOW DO I GET MY TICKET?

You will receive your booking confirmation by email. Just bring this with you either on your mobile device or as a printout. Unfortunately, our on-site ticket scanners are unable to read tickets on mobile phones with cracked screens. If you are a Member you will also need to show your Membership card. Please note we are unable to send tickets by post.

WHY CAN’T I SELECT THE TIMESLOT THAT I WANT?

Timeslots are offered on a first-come, first-served basis, so your chosen timeslot may be fully booked. We only have a limited capacity for each timeslot to ensure we can maintain social distancing.

WILL I GET A REFUND IF THE SITE CLOSES ON THE DAY I’VE BOOKED FOR?

You will be automatically refunded.

I HAVEN’T RECEIVED MY CONFIRMATION EMAIL

Please check it hasn’t gone to your spam folder first. If you still can’t find it, please email the Bookings team in advance of your visit on bookings@rmg.co.uk.

I AM A CORPORATE MEMBER OR PATRON. HOW DO I BOOK A TICKET?

Corporate members and Patrons can book tickets by contacting the Bookings team on 0208 312 6608 or emailing bookings@rmg.co.uk. You will need to book your ticket in advance so we’re able to control numbers to maintain public safety.

WHAT TICKET SHOULD I BOOK FOR MY CHILD?

Children under 4 are free to all our sites – please book a ‘Child Under 4’ ticket for them so we can count them in our capacity. For paid sites, children aged 4-15 are charged as follows:

  • Cutty Sark: £7.50 per child
  • Royal Observatory: £8 per child

IS THERE A STUDENT DISCOUNT?

Students of all ages and visitors under 25 can buy a discounted ticket (proof required) at the following rate:

  • Cutty Sark: £10
  • Royal Observatory: £10

ARE YOU OFFERING ANY DISCOUNTS FOR KEY WORKERS?

We are delighted that Royal Museums Greenwich are offering free admission to Cutty Sark and the Royal Observatory to emergency service workers. There are a limited number of free tickets available daily, per timeslot. You will need to pre-book your ‘key worker ticket’ online, and the offer is limited to one ‘key worker ticket’ per transaction. This offer is only applicable to Blue Light Card holders. Please do remember to bring your Blue Light Card as well as your e-ticket on the day of your visit.

I AM A MEMBER OF NATIONAL TRUST, ENGLISH HERITAGE OR HAVE A NATIONAL ART PASS. HOW DO I CLAIM MY DISCOUNT?

Members of our partner organisations can still take advantage of their discount, although they will need to ring the bookings team to book. Please call 0208 312 6608, and be ready to confirm your membership number and expiry date. Please remember to bring your membership passes as well as your e-ticket on the day of your visit.

I HAVE A 2 FOR 1 VOUCHER CODE / GIFT EXPERIENCE VOUCHER. HOW DO I USE THEM ONLINE?

The 2 FOR 1 National Rail offer has been suspended until further notice. Until all of our sites are fully open, our gift experience vouchers can no longer be purchased or redeemed. If you have already purchased a gift experience voucher, please email bookings@rmg.co.uk.

HOW DO I GET A GROUP DISCOUNT?

For further details, please contact the Bookings team by email at bookings@rmg.co.uk.

HOW DO I PAY?

We accept all major debit/credit cards online, except AMEX.

IS THERE PRIORITY BOOKING FOR MEMBERS?

We are so grateful for the support our Members have shown us over the past months. We really can’t overstate how important our Members are to our work as a charity. Members will be invited to visit each of our sites ahead of our opening to the public. In order to comply with social distancing guidelines and measures, capacity will be restricted. Once we are open to the public Members will have to book in the same way as the public in order for us to manage capacity and the safety of all of our visitors. We thank you for your understanding.

HOW DO I ENQUIRE AFTER LOST PROPERTY AND HOW DO I CLAIM IT BACK?

If you lose something at our sites, please email bookings@rmg.co.uk with your name, contact details, a description of the item and the date of your visit. Unfortunately, due to the coronavirus pandemic, we are unable to store any lower value items found onsite. We kindly ask that you look after your personal property while visiting our sites.

DO I NEED TO WEAR A FACE COVERING? 

Yes,​ we would ask that you wear a face covering when visiting our sites, unless you are exempt for health reasons. It is now mandatory to wear a face covering when entering museums, galleries, indoor visitor attractions and shops. For a list of current exemptions, please check the government guidelines.