Plan a safe visit to Royal Museums Greenwich

Cutty Sark, the Royal Observatory, National Maritime Museum and Queen's House are re-opening following the coronavirus lockdown.

We can't wait to welcome you back to one of London's most historic areas, and we've been working hard to make sure our sites are ready.

This page is designed to help you plan a visit that is as safe as possible. Please make sure you follow these guidelines, and do contact us if you have any questions.

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Plan your visit

Which Royal Museums Greenwich attractions are open?

The table below shows the current opening plan for our sites, beginning with Cutty Sark. See all opening times

 
Attraction Opening date Tickets
Cutty Sark 20 July (18 July for members) Book now | Become a member
Royal Observatory Opening soon - subscribe to our newsletter for more Available soon
Queen's House Opening soonsubscribe to our newsletter for more Available soon
National Maritime Museum Opening soonsubscribe to our newsletter for more Available soon

Please note: dates and times are subject to change depending on government guidelines

How to book online

You must book your time slot in advance, even if you're a Member. Pre-booked tickets ensure that visits are spread out throughout the day, and that sites don’t exceed their capacity. There is no limit to the time you can spend on our sites. However, you will need a separate ticket for each site.

Book a time slot for Cutty Sark   Members book here

  1. When you click the links above you will be taken to our online booking system.
  2. First pick your date and entry time using the calendar button.
  3. Then select the number of tickets you require and click 'add to basket'.
  4. Your ticket will be emailed to you once you have completed the booking.
  5. Remember to bring this with you on the day of your visit - you can either show it on your phone or print out a copy.

If you are displaying the symptoms of coronavirus or have been told to self-isolate, please do not visit our sites. Please email bookings@rmg.co.uk to postpone your visit until it is safe and possible to do so.

Getting to Royal Museums Greenwich

All our sites in Greenwich are within easy walking distance of each other, and Greenwich Park is a wonderful open space to spend time in.

There are a number of options for travelling to Greenwich.

Safety measures

We've put measures in place across our sites to make them as safe as possible for both visitors and staff. These include:

✔ Reduced capacity and one way routes at our sites to ensure we can maintain social distancing

✔ Increased cleaning regime

✔ Sanitiser stations

✔ Card payments only

✔ Screens at all our cash desks

✔ Online bookings only

✔ Some interactives, touch screens and audioguides will be unavailable

What you can do to help us

✔ Book online

✔ Maintain social distancing

✔ Use our cleaning stations

✔ Pay by card

✔ Please follow any directions given to you by our staff

✔ Have fun and enjoy your visit!

Food and drink

Our cafes and restaurants will not be open initially. However, we will update this page when we are able to reopen these amenities.

Toilets, facilities and access

If a site is open, our toilets will be open with enhanced cleaning regimes.

We have temporarily suspended the use of the buggy parking at Cutty Sark for the moment. Our cloakrooms are also currently unavailable.

Royal Museums Greenwich offers free admission to companions accompanying visitors with disabilities. Please select ‘companion’ ticket for your companion when you book online.

To reserve a wheelchair, please email the bookings team in advance of your visit on bookings@rmg.co.uk

Frequently asked questions about bookings

WHY CAN I ONLY BOOK TICKETS FOR CUTTY SARK?

We are opening our sites in stages to ensure we can maintain social distancing and cleaning standards. For now, all other sites remain closed. Please check our visitor pages or sign up to our newsletter to find out when our other sites will be open.

WHY DO I NEED TO PRE-BOOK MY TIMESLOT?

We are limiting the number of visitors to help everyone follow social distancing guidelines and to ensure the safety of our visitors and staff. Pre-booked timeslots ensure that visits are spread out throughout the day, and that sites don’t exceed their capacity. There is no limit to the time you can spend on our sites. However, you will need a separate ticket for each site.

CAN I BOOK OVER THE PHONE?

No, not at the moment. Our Bookings and Customer Service department is available for urgent calls, with a reduced team. If you have any issues booking online please email bookings@rmg.co.uk.

WILL AUDIOGUIDES BE AVAILABLE?

We have suspended the use of audio guides for the moment.

HOW MANY FRIENDS/FAMILY CAN I HAVE IN MY GROUP?

We kindly ask all visitors to adhere to the government guidance on group and household meetings and gatherings. We will admit a maximum of four visitors at a time in order to maintain social distancing.

CAN I TURN UP ON THE DAY?

You will need to book your ticket in advance so we’re able to control numbers to maintain public safety. However, you can book online on the day of your visit if there are timeslots available. Unfortunately, if there isn’t availability, you will be politely turned away.

I’M A ROYAL MUSEUMS GREENWICH MEMBER. DO I STILL NEED TO BOOK?

As a member, you have free access to all our sites, but you will now need to book your visit online in advance even at our free sites. To ensure as many people as possible get a chance to enjoy our sites, please do let us know if you are unable to visit so we can allocate your space to other visitors. If you have any questions, please email membership@rmg.co.uk.

CAN I ARRIVE EARLIER THAN THE TIME SHOWN ON MY TICKET?

You can arrive early and enjoy the outside spaces but you will not be allowed to enter the sites. You can have access to the sites within half an hour of the start time of your visit.

IS THERE A BOOKING FEE?

No.

WHAT IF I MISS MY TIMESLOT?
We will do our best to fit you in if we can, but if we have reached capacity for the timeslot when you arrive, you will have to wait for the next available timeslot.

I’VE FORGOTTON MY BOOKING CONFIRMATION – CAN I STILL GET IN?

No, not at our paid sites. You can show us your booking confirmation as a printout or on your mobile device, but without it we won’t be able to let you in. For the sake of everyone’s safety, we need to be really careful that we only admit visitors with a valid booking confirmation. At our free sites, we will be able to admit you if you rebook and we have available capacity.

I’VE BOOKED A TIMESLOT BUT FORGOTTON TO BRING MY MEMBERSHIP CARD TO SITE. WILL YOU STILL LET ME IN?

Yes, as long as you have your booking confirmation with you either as a printout or on your mobile device. Please remember you will need your card to take advantage of your discount benefits.

I’VE CHANGED MY PLANS. CAN I SWAP MY TICKET OR GET A REFUND?

No, all our tickets are non-refundable and non-transferable.

HOW DO I GET MY TICKET?

You will receive your booking confirmation by email. Just bring this with you either on your mobile device or as a printout. If you are a Member you will also need to show your Membership card. Please note we are unable to send tickets by post.

WHY CAN’T I SELECT THE TIMESLOT THAT I WANT?

Timeslots are offered on a first-come, first-served basis, so your chosen timeslot may be fully booked. We only have a limited capacity for each timeslot to ensure we can maintain social distancing.

WILL I GET A REFUND IF THE SITE CLOSES ON THE DAY I’VE BOOKED FOR?

You will be automatically refunded.

I HAVEN’T RECEIVED MY CONFIRMATION EMAIL

Please check it hasn’t gone to your spam folder first. If you still can’t find it, please email the Bookings team in advance of your visit on bookings@rmg.co.uk.

I AM A CORPORATE MEMBER OR PATRON. HOW DO I BOOK A TICKET?

Corporate members and Patrons can book tickets by contacting the Bookings team on 0208 312 6608 or emailing bookings@rmg.co.uk. You will need to book your ticket in advance so we’re able to control numbers to maintain public safety.

WHAT TICKET SHOULD I BOOK FOR MY CHILD?

Children under 4 are free to all our sites – please book a ‘Child Under 4’ ticket for them so we can count them in our capacity. Children aged 4-15 are charged as follows:

  • Cutty Sark: £7.50 per child
  • Special offer (20 July-31 Aug): one free child ticket can be claimed per one paying adult. Additional children are of course welcome and charged the standard child ticket price.

IS THERE A STUDENT DISCOUNT?

Students of all ages and visitors under 25 can buy a discounted ticket (proof required) at the following rate:

  • Cutty Sark: £10.00

ARE YOU OFFERING ANY DISCOUNTS FOR KEY WORKERS?

We are delighted that Royal Museums Greenwich will be offering free admission at Cutty Sark to Emergency service workers on Thursdays. This offer applies to all Blue Light card members. You will need to pre-book your ticket online so we’re able to control numbers to maintain public safety. Please remember to bring your Blue Light card as well as your e-ticket on the day of your visit.

I AM A MEMBER OF NATIONAL TRUST, ENGLISH HERITAGE OR HAVE A NATIONAL ART PASS. HOW DO I CLAIM MY DISCOUNT?

Members of our partner organisations can still take advantage of their discount, although they will need to ring the bookings team to book. Please call 0208 312 6608, and be ready to confirm your membership number and expiry date. Please remember to bring your membership passes as well as your e-ticket on the day of your visit.

I HAVE A 2 FOR 1 VOUCHER CODE / GIFT EXPERIENCE VOUCHER. HOW DO I USE THEM ONLINE?

The 2 FOR 1 National Rail offer has been suspended until further notice. Until all of our sites are fully open, our gift experience vouchers can no longer be purchased or redeemed. If you have already purchased a gift experience voucher, please email bookings@rmg.co.uk.

HOW DO I GET A GROUP DISCOUNT?

For further details, please contact the Bookings team by email at bookings@rmg.co.uk.

HOW DO I PAY?

We accept all major debit/credit cards online, except AMEX.

IS THERE PRIORITY BOOKING FOR MEMBERS?

We are so grateful for the support our Members have shown us over the past months. We really can’t overstate how important our Members are to our work as a charity. Members will be invited to visit each of our sites ahead of our opening to the public. In order to comply with social distancing guidelines and measures, capacity will be restricted. Once we are open to the public Members will have to book in the same way as the public in order for us to manage capacity and the safety of all of our visitors. We thank you for your understanding.