Accessibility

Royal Museums Greenwich is committed to providing inclusive digital communications to ensure that our website, digital content and online services are accessible to as many people as possible and meet their diverse user needs.

We believe that accessibility should be regarded as a continual work in progress and we will work with an advisory group to review and improve our digital communications on an ongoing basis. We also follow best practice to meet a minimum level AA of the Web Content Accessibility Guidelines (WCAG) 2.0.

Accessibility statement for rmg.co.uk

This website is run by Royal Museums Greenwich. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • There are elements with low colour contrast
  • Some navigational elements are not accessible via tabbed navigation
  • There is no visible focus on some tabbed elements
  • There are empty headers and links
  • There is missing alt text on some links and images

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: webcontent@rmg.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Please visit our Facilities and Access page for details on how to plan an accessible visit to the Cutty Sark, National Maritime Museum, Queen’s House or Royal Observatory Greenwich.

Find out how to contact us visit our Contact Us page.

Technical information about this website’s accessibility

Royal Museums Greenwich is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • Links and images missing alt text. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
  • Insufficient colour contrast on CTA button, cookies banner and What’s on search filters. This fails WCAG 2.1 success criterion 1.4.3 (contrast - minimum).
  • Unable to access menu through tabbed navigation or select date on calendar on webforms. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).
  • It is not possible to close the search bar in the main header using the keyboard only. This fails WCAG 2.1 success criterion 2.1.2 (no keyboard traps).
  • Focus not visible on all elements of the tileblock or on video banners. This fails WCAG 2.1 success criterion 2.4.7 (focus visible).
  • There are empty links and headers on various pages. This fails WCAG 2.1 success criterion 4.1.2 (name, role, value).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested on 11th September 2020. The automated test was carried out by staff at RMG.

We used this approach to deciding on a sample of pages to test our key landing pages and a representative example of each page template. We have not run a full audit on this site because we are currently building a new version of this website which is due to be launched this year. The new version of the website has been built to WCAG 2.1 AA standard. 

What we’re doing to improve accessibility

We do not plan to make any changes to the current version of the website as we are focusing our resources on the new version of the website due for launch in November.

This statement was prepared on 14 September 2020.

Last updated on 14 September 2020.

Access at our museums

Useful information for visitors with disabilities coming to the Royal Observatory, Cutty Sark, National Maritime Museum and the Queen's House. Find mobility and access information for visitors with physical disabilities and our provision for visitors who are blind or partially-sighted or who are D/deaf or hard of hearing.

Everything you need to know about access at our museums

If you experience or anticipate any barriers to using our site please or would like to contribute to our accessibility reviews please contact us.

Email: RMGenquiries@rmg.co.uk