Find advice on booking tickets and answers to our most common queries
If you still have questions, our contacts page may help direct your enquiry.
Useful information about entry times, prices and booking confirmation.
Yes, you can purchase tickets over the phone by calling our bookings office on 0208 312 6608, 9am-5pm.
Your tickets to the Royal Observatory or Cutty Sark will still be valid. We ask that all unused tickets are exchanged for new timed tickets in advance. When you are ready to re-book, please email your order confirmation, along with your new visit date and arrival time to firstname.lastname@example.org.
You will be sent new e-tickets ahead of your visit. If you turn up on the day without exchanging your tickets in advance and there isn’t availability, you will be asked to contact the Bookings team to book an alternative visit date.
Children under 4 are free to all our sites – please select a ‘Child Under 4’ ticket for them when you check out so we can count them in our capacity. For children aged 4-15, select a child ticket when you book.
See all our tickets
Students of all ages and visitors under 25 can buy a discounted ticket when they check out. You may be asked for proof of age or student status when you visit.
As a Member you do not need to pre-book your general admissions tickets to Royal Museums Greenwich, simply scan your card for fast-track access. However you are strongly recommended to pre-book shows at the Peter Harrison Planetarium, as they are often sold-out in advance, especially on weekends and school holidays.
If you have any questions, please email email@example.com or phone the team on 020 8312 6678 (Monday-Friday, 9am-5pm).
Book members' tickets
We accept all major debit/credit cards online, except AMEX.
No. However, we do charge a non-refundable booking fee for some special events and experiences.
You will receive your booking confirmation by email. Just bring this with you either on your mobile device or as a printout. If you are a Member you will also need to show your Membership card.
Unfortunately, our on-site ticket scanners are unable to read tickets on mobile phones with cracked screens. Please note we are unable to send tickets by post.
Timeslots are offered on a first-come, first-served basis, so your chosen timeslot may be fully booked. We only have a limited capacity for each timeslot to ensure we can maintain social distancing.
We will do our best to fit you in if we can. But if we have reached capacity, you may have to wait for the next available time slot.
We will do our best to fit you in if we can, but if we have reached capacity for the timeslot when you arrive, you will have to wait for the next available timeslot.
No, all our tickets are non-refundable and non-transferable.
Yes, you will be automatically refunded.
Please check it hasn’t gone to your spam folder first. If you still can’t find it, please email the Bookings team in advance of your visit on firstname.lastname@example.org.
We are delighted that Royal Museums Greenwich are offering free tickets to emergency service workers. There are a limited number of free tickets available daily for each timeslot. You will need to pre-book your ‘key worker ticket’ online, and the offer is limited to one ‘key worker ticket’ per transaction. This offer is only applicable to Blue Light Cardholders. Please do remember to bring your Blue Light Card as well as your e-ticket on the day of your visit.
Corporate members and Patrons can book tickets by contacting the Bookings team on 0208 312 6608 or emailing email@example.com. You will need to book your ticket in advance so we’re able to control numbers to maintain public safety.
Members of our partner organisations can still take advantage of their discount; you can now book your discounted tickets using the links below, or call our bookings team on 0208 312 6608. Please remember to bring your membership passes as well as your e-ticket on the day of your visit.
Museums Association tickets
National Art Pass tickets
English Heritage tickets
Yes. However, 2FOR1 vouchers must be exchanged for Cutty Sark or Royal Observatory admission tickets before your visit. You can do this online here. Unfortunately, we cannot accept 2FOR1 vouchers over the phone or at our admission desks. 2for1 entry is valid on full priced Adult tickets only.
Visitors wanting to book through the reciprocal scheme or International Council of Museums (ICOM) can still take advantage of their free tickets although they cannot be booked in advance. Contact the bookings team on 0208 312 6608 in advance of your visit for availability. Remember to bring your staff ID pass or ICOM card on the day of your visit and go to an admission desk to collect your ticket (reciprocity may exclude special exhibitions or events requiring an additional fee).
If you wish to make a group booking, please use our online booking form.
For further details, please contact the Bookings team by email at firstname.lastname@example.org.
Our gift vouchers are currently unavailable. We hope to bring the back later this year. If you have already purchased or in receipt of one of our gift vouchers, please email email@example.com.
Find information for families, visitors with disabilities and more.
Buggy parks are available at Cutty Sark and Royal Observatory with limited capacity. These are not staffed and are used at the visitor’s own risk. Please note: children's bikes, scooters and skateboards are not permitted at our sites and cannot be stored in our buggy parks.
We have suspended the use of cloakrooms for the moment. We recommend travelling light and only bringing what you need. We have a limited number of lockers available at the National Maritime Museum and the Queen's House, for which there is a £1 fee.
If you lose something at our sites, please email firstname.lastname@example.org with your name, contact details, a description of the item and the date of your visit. Unfortunately, during the coronavirus pandemic we are unable to store any lower value items found on site. We kindly ask that you look after your personal property while visiting our sites.
Yes, you can bring a companion or helper for free: select a ‘companion’ ticket for your companion when you complete your booking. Check here for more access information.
Yes, to reserve one, please contact the Bookings team in advance of your visit on 0208 312 6608 or email email@example.com.
Find out more
Interactive displays and touch screens have all been re-activated, with hand sanitiser located nearby.
Cutty Sark, the Royal Observatory Greenwich, National Maritime Museum and the Queen's House are open. Please book online in advance wherever possible.
Face coverings are no longer mandatory, but please feel free to wear one if you wish.
We recommend booking tickets online in advance to guarantee entry,
Timed tickets ensure that visits are spread out throughout the day and capacities are managed effectively. There is no limit to the time you can spend in our sites.
Tickets will be available if you turn up on the day subject to availability.
Members can enjoy free and fast-track access to all our sites, although we strongly recommend booking ahead for limited capacity events such as Planetarium shows.
The AHOY! family gallery is open. The All Hands and Bridge Interactive galleries are also open.
Families at Royal Museums Greenwich
You can now follow our brand new audio tour on your phone, free with tickets to Cutty Sark, the Royal Observatory, the National Maritime Museum and the Queen's House. We've partnered with Smartify, the world's most downloaded museum app, to make it easier than ever to explore our sites.
Download the app for free from the Apple or Android store, or sign in to our free WiFi and scan the code when you arrive.
Find out more about the Cutty Sark audio guide
Royal Observatory audio guide
Queen's House audio guide
Shows at the Peter Harrison Planetarium run on Fridays, Saturdays, Sundays and Mondays during term time, and every day during the school holidays.
Shows are now available to book online and by phone. Our shows are very popular, to prevent any disappointment, we recommend booking your tickets in advance. To book your tickets, please visit our website or contact our Bookings team on 0208 312 6608. The Bookings office is open Monday-Sunday, 9am-5pm.
Please note: We recommend that you book your tickets at least 24 hours in advance. Cut-off for advance booking, both online and by phone, is 2 hours prior to the start of the show.
See what's on
There is a secure car park at the National Maritime Museum which is open to visitors during weekends, bank holidays and school holidays. Limited spaces may also be available Monday-Friday. Check availability when booking online.
Book a parking space
There are also a number of car parks in Greenwich close to all our sites: find a list of Council car parks and locations here.
Find more travel information
The Caird Library at the National Maritime Museum is currently open on Tuesdays - Fridays. If you are planning to visit the Library then you will need to book a visit in advance.