Peter Harrison Planetarium Frequently Asked Questions

If you are displaying any symptoms of coronavirus or have been told to self-isolate, please do not visit our sites. Please email bookings@rmg.co.uk to postpone your visit until it is safe and possible to do so.

How do I book Planetarium tickets?

Can I book Planetarium tickets on the day?

Why is there a limited choice of shows?

What safety measures are in place at the Planetarium?

What about the air circulation in the Planetarium?

I am running late/have missed my show, can I reschedule or get a refund?

Can I sit with my family and friends?

I have accessibility needs; can I bring a companion and will I still need to queue?

Can I bring my baby/child under 3 to see a Planetarium show?

Why are there age restrictions on shows?

Will the cafe and shop be open in the astronomy centre?

HOW DO I BOOK PLANETARIUM TICKETS?

To book Planetarium tickets, please contact our Bookings team on 0208 312 6608. The Bookings office is open Monday–Sunday; 09:00–17:00. You will need to book your tickets for our shows at least 24 hours in advance.

CAN I BOOK PLANETARIUM TICKETS ON THE DAY?

No, we ask that you book tickets by calling our Bookings team on 0208 312 6608 at least 24 hours in advance.

WHY IS THERE A LIMITED CHOICE OF SHOWS?

The programme consists solely of pre-recorded shows; full-dome videos without live presenters or interactivity. The current restrictions mean this is the only type of show we can run. We are not able to offer live shows delivered live by an astronomer. Shows will only be opened for bookings two weeks in advance.

WHAT SAFTEY MEASURES ARE IN PLACE AT THE PLANETARIUM?

We have strict safety measures in place for your safety, wellbeing and enjoyment. Our show times are staggered, enhanced cleaning measures have been implemented including disinfecting every arm rest between each show, with additional cleaning time made available for this. We ask visitors to follow government guidelines with regards to wearing face coverings. Our Visitor Experience team at the Planetarium will ensure that all visitors adhere to the protocols during their visit. There will be a number of unoccupied seats between parties to meet social distancing requirements. It is not possible to change your seats or sit in an empty seat.

WHAT ABOUT THE AIR CIRCULATION IN THE PLANETARIUM?

The Planetarium is fully air conditioned, which you will be able to feel on entering the space. Air is constantly being extracted from the theatre and fresh air introduced.

I AM RUNNING LATE/I HAVE MISSED MY SHOW, CAN I RESCHEDULE OR GET A REFUND?

No, all tickets are non- transferable, non-exchangeable and non-refundable. Ticket holders are informed at the time of booking that shows start on time and are advised to arrive at the Planetarium at least 15 minutes before shows commence. Our refund policy is made clear to ticket holders at the time of booking and our terms and conditions are stated on e-tickets.

CAN I SIT WITH MY FAMILY/FRIENDS?

Yes, but only if you all live in the same household. We kindly ask all visitors to adhere to the government guidance on social gatherings indoors. From the 17 October, Covid restrictions include a ban on households mixing indoors in London.

I HAVE ACCESSIBILITY NEEDS; CAN I BRING A COMPANION/WILL I STILL NEED TO QUEUE?

Yes, please ask for a free companion ticket when you call to book. If you are unable to queue for prolonged amounts of time, please inform the Bookings team. On the day, make yourself known to staff on arrival and they will be able to assist you. If you are a wheelchair user, please let us know and we will book a wheelchair bay for you inside the auditorium.

CAN I BRING MY BABY/CHILD UNDER 3 TO SEE A PLANETARIUM SHOW?

Yes, but they will only be admitted to Ted’s Space Adventure. Babies who cannot walk and must be held can be admitted for free, please inform our Bookings team when calling to book tickets. All children except babies must be allocated a seat and require a child’s ticket. Please note there will not be an opportunity to leave the auditorium once your show begins, so please ensure you use the toilet facilities beforehand.

WHY ARE THERE AGE RESTRICTIONS ON SHOWS?

Ted’s Space Adventure is recommended for families with children aged 3-–7. Older or younger siblings of any age will be admitted, provided parents understand the fact that the show may not be suitable for them. Adults without children will not be admitted to Ted’s Space Adventure.

Phantom of the Universe and One Day on Mars are recommended for adults and families with children aged 7+. We will admit younger siblings aged 5 and above to these shows provided parents understand the fact that the show may not be suitable for them. Under 5’s will not be admitted.

All children under 14 must be accompanied by an adult.

WILL THE CAFÉ AND SHOP BE OPEN IN THE ASTRONOMY CENTRE?

Yes, both will be open to Planetarium ticket holders only.